Prisma Agent Session Timeouts on iOS
Understand Prisma Agent session timeouts on iOS and how to extend your
session or re-authenticate without disconnecting.
| Where Can I Use This? | What Do I Need? |
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- Prisma Agent 26.4
- Internet access
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Prisma® Agent manages two types of sessions when you connect: a gateway session that
maintains your network connection, and a user authentication session that verifies your
identity. Both sessions expire after a period configured by your administrator. When
either session is about to expire, the agent displays a session expiry banner at the
bottom of the app. If the Prisma Agent app is in the background, the agent delivers a
notification. Tap the notification to open the app and see the banner.
The two session types expire differently. When a gateway session is about to expire,
tapping Extend silently renews your connection in the background
with no re-authentication required. When a user authentication session is about to
expire, tapping Extend starts the re-authentication workflow
while your existing connection stays active.
The banner only appears when you are connected. If the agent is not connected, no banner
or notification appears.
Extend Your Session on iOS
The notification text is configured by your administrator. On iOS, both session types show the same notification. Tap the
notification to open the app, or long-press to access session-specific quick
actions without opening the app.
Gateway session — Tap the notification to open the app. A banner
appears at the bottom of the screen. Tap Extend.
The session extends silently in the background and the banner dismisses
immediately.
Alternatively, long-press the notification for quick actions:
- Extend silently extends the session and
dismisses the notification without opening the app.
- Sign Out opens the app and signs you out if your
administrator has enabled user sign-out.
User authentication session — Tap the notification to open the app. A
banner appears at the bottom of the screen. Tap
Extend to start the re-authentication workflow.
Your existing connection stays active throughout. If you cancel
re-authentication, your connection does not drop and the banner re-appears
approximately 180 seconds later.
Alternatively, long-press the notification for quick actions:
- Re-authenticate opens the app and starts the
re-authentication workflow.
- Sign Out opens the app and signs you out if your
administrator has enabled user sign-out.
Other Notification Scenarios
The following scenarios apply depending on how you interact with session expiry
notifications on iOS.
You dismiss the banner by tapping X.
The banner closes. If your session is still pending expiry the next time you
open the app, the banner re-appears.
You receive a notification but do not tap it.
When you open the agent app, the session expiry banner appears at the bottom
of the screen. Tap Extend to act on the pending
session.
Your user authentication session expires before you respond.
The agent signs you out. You must log in again to restore your
connection.
Your gateway session expires before you respond.
The agent disconnects briefly and reconnects automatically.
