Activate Your Software NGFW Credits

1. In the email, click Start Activation to view your available credit pools.
2. Select the credit pool you want to activate. Use the search field to filter your account list by name or number. If you've purchased multiple credit pools, they will be automatically selected by default. Check marks indicate which pools are eligible for activation and onboarding.

   When proceeding, you will be prompted to sign in or authenticate.

   If you deselect a credit pool, a reminder appears letting you know that you will need to return to activate it later.

   If you are an existing superuser or admin, the Credit Admin role is automatically added to your profile.

   If you are new to the Customer Support Portal, an account is created for you with the Credit Admin role assigned.
3. Select Start Activation.
4. Select your support account (you can search by account number or name).

   You can create multiple accounts within your organization.

   When activating your credits, you must select one account per default credit pool.
5. Select the default credit pool.
6. Select Deposit Credits.

   A message indicates that the deposit was successful.

   Once activated, Credit Admins can:

   • Allocate credits to specific Prisma AIRS deployments
   • Transfer credits to other pools if needed
7. Create and Associate a Deployment Profile for Prisma AIRS AI Runtime Firewall.