Returned Merchandise Authorization (RMA)
Returned Merchandise Authorization (RMA) process allows users to replace either failed or
malfunctioning ION devices with new or reused.
| Where Can I Use
This? | What Do I Need? |
|---|
Returned Merchandise Authorization (RMA)
process allows users to replace either failed or malfunctioning
ION devices with new or reused, functional ION devices at a branch
or a data center site. A device can fail or malfunction for a number
of reasons, such as a device chip failure, device misconfiguration,
or from daily wear and tear. If the device is unusable due to a
malfunction or overall failure, the RMA process can be used to replace
the failed or malfunctioning device.
The RMA is a tool on the web interface that simplifies and automates the
process of replacing unusable devices. To facilitate the device replacement, the RMA
copies the device configuration of the old unused device and applies it to the new
replacement device, thereby automatically configuring the new device.
When the RMA is initiated, it prompts the user through the necessary steps to replace the
device. As part of the RMA process, when the device to be replaced is selected, the
system will take a snapshot of the current device configuration. The RMA will then
unassign the device from the site, add a new device to the same site, and copy the
configuration over to the new device.
