| ServiceNow URL | This field contains the URL
that will be used to connect to the ServiceNow instance via the
ServiceNow Table APIs. The URL must include
the entire domain name and the table name. The
URLfollows the following format:
https://<domain name>/api/now/table/myTablewhere
myTable is the name of the Table on
ServiceNow where tickets will be created. |
| ServiceNow Username | Incident tickets on ServiceNow will be created using
this User. Make sure that the User has the right set of privileges,
especially to make changes to the table via APIs. The ServiceNow
Developers document lists the following roles to be assigned to a
user: Role required: web_service_admin,
rest_api_explorer, or admin |
| ServiceNow Password | Password for the above user.
These credentials will be used by the CloudBlade to create/edit
tickets on the ServiceNow instance using the ServiceNow Table
APIs. |
| Poll Interval | Poll Interval is the interval time in seconds. After
you install, the CloudBlade will query the controller for any
standing alarms based on the set poll interval. |
| Retry Attempts | Retry attempts indicate the number of attempts that
happen when a ticket could not be created for an event. Retry
attempts can be anywhere between 0 and 5. The default value is
3. |
| Exclude Events Raised and Cleared during Poll
Interval | When this option is checked, the events which are
created and cleared (resolved) during the poll interval will not be
ticketed in ServiceNow. |
| Event Codes | These are event codes used in monitoring and which
need incident tickets to be created in ServiceNow. These event codes
need to match the Prisma SD-WAN event codes. You can
select one or multiple event codes from the drop-down, for example:
NETWORK_VPNLINK_DOWN,
NETWORK_DIRECTINTERNET_DOWN,NETWORK_DIRECTPRIVATEWAN_DOWN. |
| ServiceNow Table Column to Store: EventCode | Column name on the Incident table to store Prisma SD-WAN
event code. |
| ServiceNow Table Column to Store:
CorrelationID | Column name on the Incident table to store Prisma SD-WAN event
correlation_id. |
| ServiceNow Table Column to Store: Severity | Column name on the Incident table to store Prisma SD-WAN event severity.
|
| ServiceNow Table Column to Store: EventID | This is an optional field. This is a Column name on
the Incident table to store a Prisma SD-WAN Event
ID. |
| ServiceNow Table Column to Store: Time | This is an optional field. This is a Column name on
the Incident table to store the Prisma SD-WAN event
time. |
| ServiceNow Table Column to Store: Site_ID | This is an optional field. This is a Column name on
the Incident table to store a Prisma SD-WAN event
site_id, which is translated to its
site name. |
| ServiceNow Table Column to Store: Element_ID | This is an optional field. This is a Column name on
the Incident table to store Prisma SD-WAN
eventelement_id , which is translated to
its device name. |
| ServiceNow Table Column to Store: Entity_Ref | This is an optional field. This is a
Column name on the Incident table to
store Prisma SD-WAN
evententity_ref, after a name-ID
translation. |
| ServiceNow Table Column to Store: Info | This is an optional field. This is a Column name on
the Incident table to store Prisma SD-WAN event
info, after a name-ID translation.
|
| ServiceNow Table Column to Store:
Acknowledged | This is an optional field. This is a Column name on
the Incident table to store Prisma SD-WAN event
acknowledged attribute. |
| ServiceNow Table Column to Store: Cleared | This is an optional field. This is a Column name on
the Incident table to store Prisma SD-WAN event
cleared attribute. |
| ServiceNow Table Column to Store: Type | This is an optional field. This is a Column name on
the Incident table to store Prisma SD-WAN event
type. |
| ServiceNow Table Column to Store: Suppressed | This is an optional field. This is a Column name on
the Incident table to store a Prisma SD-WAN event
suppressed state. |
| ServiceNow Table Column to Store:
Suppressed_Info | This is an optional field. This is a Column name on
the Incident table to store a Prisma SD-WAN event
suppressed info. |
| ServiceNow Table Column to Store: Policy_Info | This is an optional field. This is a Column name on
the Incident table to store a Prisma SD-WAN event
policy info. |
| ServiceNow Table Column to Store: Notes | This is an optional field. This is a Column name on
the Incident table to store the Prisma SD-WAN event
notes. |
| ServiceNow Table Column to store Incident State | This is a mandatory field. This is a Column name to
store the state of an incident. This column
will be set to Resolved, once the event condition for which the
ticket was created is resolved. |
| ServiceNow Table: Custom | This is an optional field. This field is for any
custom value that you intend to include for every incident ticket.
This is typically used by IT organizations to include details about
an environment or to include caller information. Enter a value in
JSON format for this field i.e. key-value pairsFor example:“caller”:
“Prisma SDWAN Auto Ticketing”,“environment”: “Production” |
