All Insights Alerts

Learn about the issues that Insights detects and alerts you to.
Turn on Alert Notifications to get email updates when Insights detects an issue and when it is resolved.
Prisma Access Insights provides Environment alerts to tell you about the status of your Prisma Access environment, especially if something is not working as expected.
Insights generates alerts when an issue is triggered, and also when it’s resolved so that you know it’s been addressed. You cannot manually resolve alerts—an alert is only considered resolved when the issue triggering the alert has been fixed. Some alerts let you know about issues that the Prisma Access team is working on; others let you know about issues that you can resolve with a configuration update.

Environment Alerts

Alert
Scope
What does this mean?
What action can you take?
A Prisma Access location is down
Remote Networks
A Prisma Access location has been down for more than two minutes, and we’re working on a fix. Check the status of remote network sites in this location to see how they are impacted.
Check the status of remote network sites in this location to see how they are impacted, and hang in there while the Prisma Access team works to fix this. We’ll send you a notification to let you know when we’ve resolved this.
A Prisma Access location is down
Mobile Users
This Prisma Access location has been down for more than two minutes, and we’re working on a fix. In the meantime, mobile users in this location automatically connect to another of your Prisma Access locations.
Hang in there while the Prisma Access team works to fix this. We’ll send you a notification to let you know when we’ve resolved this.
A Prisma Access login portal is down
Mobile Users
The impact to your users is minimal when a single Prisma Access login portal is down. If all Prisma Access login portals are down, only Prisma Access users who are connecting for the first time are impacted. These users must wait for the portal to be up before they can successfully log in.
Hang in there while the Prisma Access team works on a fix. We’ll send you a notification to let you know when we’ve resolved this.
A service connection is down
Service Connection
All Prisma Access nodes that process traffic for this service connection are down. We’re aware of this issue and working on a fix.
Hang in there while the Prisma Access team works on a fix. We’ll send you a notification to let you know when we’ve resolved this.
A remote network site is not connected to Prisma Access
Remote Networks
All tunnels connecting a remote network site Prisma Access are down.
Check the IPSec tunnel configuration for this remote network site.
A tunnel is down (and tunnel monitoring is not enabled)
Remote Networks
The tunnel has been down for more than five minutes. Note that you do not have tunnel monitoring configured.
Check the configuration for the remote network site and the IPSec tunnel that is down.
Also consider turning on tunnel monitoring to proactively detect tunnel connectivity issues.
A tunnel is down (and tunnel monitoring is enabled)
Remote Networks
Tunnel monitoring detects that a tunnel has been down for more than five minutes.
Check the configuration for the remote network site and the IPSec tunnel that is down.
A Prisma Access location has lost connectivity to some SaaS applications
Prisma Access Location
A Prisma Access Location has not been able to connect to some SaaS applications for more than five minutes. This impacts mobile users and remote network sites connecting to this location.
Hang in there while the Prisma Access team works on a fix. We’ll send you a notification to let you know when we’ve resolved this.
A Prisma Access location has lost internet connectivity
Prisma Access Location
A Prisma Access location has not been able to reach the internet for more than five minutes.
This impacts mobile users and remote network sites connecting to this location.
Hang in there while the Prisma Access team works on a fix. We’ll send you a notification to let you know when we’ve resolved this.
A service connection tunnel is down
Service Connections
A service connection tunnel has been down for at least two minutes.
If this is the only tunnel configured for the service connection (there’s no secondary tunnel configured), this might mean that the connection between an HQ or data center and Prisma Access is down.
Check the IPSec tunnel configuration for this service connection.
A service connection tunnel is flapping
Service Connections
A service connection tunnel has disconnected from Prisma Access (and then reconnected) at least two times in the last five minutes.
Check the IPSec tunnel configuration for this service connection.

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