Turn on Alert Notifications

Enable Prisma Access to send email alerts when it initially detects an issue and when the issue is resolved. These alert notifications describe the issue and impact, and include a link to Prisma Access where you can investigate further.
The Palo Alto Networks email address from which you receive alert notifications is noreply@paloaltonetworks.com.
To send alert notifications to an email destination:
  1. Grant access for the people whom you want to receive alert notifications.
    To receive alerts, you must be a Prisma Access admin. There are three types of admin roles, but only account administrators can grant users access to an app. Go to the hub to check role assignments and assign roles.
  2. Log in to Prisma Access from the hub.
  3. Go to
    Alert Subscription
    + Add Users
  4. Enter the email addresses, separated by commas, to which Prisma Access should send alert notifications.
    The email addresses to which Prisma Access sends alerts must be the same email addresses associated with users in your Palo Alto Networks support account.
  5. In a multitenant deployment, select the sub-tenants for which you want users to receive notifications or
    All Sub-Tenants
    if you want them to receive notifications from all sub-tenants.
  6. Add
    the users.

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