View Logged In User Information and Log Out Current Users
View the current list of logged-in Prisma Access mobile users and, optionally, log out current users.
There are several locations in Panorama where you can view the list of logged-in users. You can view unique users, the location in which the users are logged in, and tables that provide additional information. It is also important to understand how Prisma Access counts the number of users in each location.
You can get a detailed view of users from several locations:
View Mobile Users from the Status Tab
To view the total number of unique users who are currently logged in across all locations, select
To view more details about the users who are currently logged in, click the hyperlinked number next to
Current Usersto display the
The total number of users that display in the Status page, and the number that displays in the pop-up table, might be different; the number that displays in the table might be larger. See How Prisma Access Counts Users for details.
You can log out active users from the
Current Userstable; to do so, select the user and click
Logout. Note that you might have to close and then re-open the screen to have Prisma Access remove the logged-out user from the
The following screen shows users who logged in with the GlobalProtect app and with Clientless VPN. The screen shows the users’ username, public IP, and last login time. If the user is logged in with the GlobalProtect app, it also shows their client OS, private IP address, and computer name.
View Mobile Users from the Monitor Tab
To view the number of unique users that are logged in per region, select
To view details about locations in a region, click the region.
The number of users that displays in the global map view page and the number that displays in the table per region might be different; the number that displays in the table might be larger. See How Prisma Access Counts Users for details.
How Prisma Access Counts Users
The number of total users that display in the status areas might be different than the number that displays in the associated tables. The following section describes the differences.
- Statustab ()—The number of users that displays in the main page, in thePanoramaCloud ServicesStatusStatusMobile Usersarea, might be different than the number that displays in the table when you click theCurrent Usershyperlink. The number that displays in theMobile Usersarea counts the number of unique users; the list of users in theCurrent Userstable counts all users per login or connection. If a single user is logged in to more than one gateway or is connected with multiple devices, the number in the table might be larger.For example, a useruser1is logged into two gateways in theUnited Kingdomlocation; this condition might have occurred because Prisma Access automatically added gateways when a large number of users logged in to the same location. In this case, Prisma Access countsuser1once in theMobile Usersarea, but twice in theCurrent Userstable.
- Monitortab ()—The number ofPanoramaCloud ServicesStatusService StatsMobile UsersUsersyou see in the global map might be different than the number that displays in the table when you select a region. A user that is logged in to more than one gateway or is connected with multiple devices might show up multiple times in the table.The following screenshots provide an example. There are 23 unique users logged into theAsiaregion, as shown in the global map.If you select theAsiaregion, Prisma Access gives the number of unique users (23) on the top left of the region page. However, two users are connected via multiple devices in theSouth Korealocation (for example, a smart phone and a computer). Because the users have two separate connections, Prisma Access counts them twice in the table, giving a total number count in the table of 25.
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