View Logged In User Information and Log Out Current Users

View the current list of logged-in Prisma Access mobile users and, optionally, log out current users.
There are several locations in Panorama where you can view the list of logged-in users. You can view unique users, the location in which the users are logged in, and tables that provide additional information. It is also important to understand how Prisma Access counts the number of users in each location.
You can get a detailed view of users from several locations:
  • To see an overall view of users and to open a table that allows you to view and log out logged-in users, select
    Panorama
    Cloud Services
    Status
    Status
    .
  • To see a graphic view of users in a map view, and to view users by region and location, select
    Panorama
    Cloud Services
    Status
    Service Stats
    Mobile Users
    .
  • To learn how Prisma Access counts users in each of these areas, see How Prisma Access Counts Users.

View Mobile Users from the Status Tab

To view the total number of unique users who are currently logged in across all locations, select
Panorama
Cloud Services
Status
Status
.
prisma-access-users-status.png
To view more details about the users who are currently logged in, click the hyperlinked number next to
Current Users
to display the
Current Users
table.
The total number of users that display in the Status page, and the number that displays in the pop-up table, might be different; the number that displays in the table might be larger. See How Prisma Access Counts Users for details.
You can log out active users from the
Current Users
table; to do so, select the user and click
Logout
. Note that you might have to close and then re-open the screen to have Prisma Access remove the logged-out user from the
Current Users
page.
The following screen shows users who logged in with the GlobalProtect app and with Clientless VPN. The screen shows the users’ username, public IP, and last login time. If the user is logged in with the GlobalProtect app, it also shows their client OS, private IP address, and computer name.
mobile-users-user-status-information.png

View Mobile Users from the Monitor Tab

To view the number of unique users that are logged in per region, select
Panorama
Cloud Services
Status
Service Stats
Mobile Users
.
mobile-users-status-users.png
To view details about locations in a region, click the region.
The number of users that displays in the global map view page and the number that displays in the table per region might be different; the number that displays in the table might be larger. See How Prisma Access Counts Users for details.
mobile-users-status-by-region.png

How Prisma Access Counts Users

The number of total users that display in the status areas might be different than the number that displays in the associated tables. The following section describes the differences.
  • Status
    tab (
    Panorama
    Cloud Services
    Status
    Status
    )—The number of users that displays in the main page, in the
    Mobile Users
    area, might be different than the number that displays in the table when you click the
    Current Users
    hyperlink. The number that displays in the
    Mobile Users
    area counts the number of unique users; the list of users in the
    Current Users
    table counts all users per login or connection. If a single user is logged in to more than one gateway or is connected with multiple devices, the number in the table might be larger.
    For example, a user
    user1
    is logged into two gateways in the
    United Kingdom
    location; this condition might have occurred because Prisma Access automatically added gateways when a large number of users logged in to the same location. In this case, Prisma Access counts
    user1
    once in the
    Mobile Users
    area, but twice in the
    Current Users
    table.
  • Monitor
    tab (
    Panorama
    Cloud Services
    Status
    Service Stats
    Mobile Users
    )—The number of
    Users
    you see in the global map might be different than the number that displays in the table when you select a region. A user that is logged in to more than one gateway or is connected with multiple devices might show up multiple times in the table.
    The following screenshots provide an example. There are 23 unique users logged into the
    Asia
    region, as shown in the global map.
    mobile-users-status-users.png
    If you select the
    Asia
    region, Prisma Access gives the number of unique users (23) on the top left of the region page. However, two users are connected via multiple devices in the
    South Korea
    location (for example, a smart phone and a computer). Because the users have two separate connections, Prisma Access counts them twice in the table, giving a total number count in the table of 25.
    mobile-users-status-by-region.png

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