Thus, understanding the UPN assigned to a user account is critical to Prisma Cloud integration with Active Directory.
Even if the domain name and the search path may use one set of names (such as dc=domain,dc=directory,dc=company,dc=com in our above example), the actual (explicit) UPN must be used for all actions within Prisma Cloud, such as adding users to the system or logging on.
From our above example, this means that if the user in Active Directory has a UPN of
username@domain.directory.company.com set on their account, this UPN must be used with Prisma Cloud.
Alternatively, if an Active Directory admin has set another UPN, such as
username@company.com, that UPN must be used instead.