Because the container ecosystem is rapidly evolving, understanding supportability policies is an important part of keeping your environment supportable and secure. This article describes not only the support policy for Prisma Cloud itself, but also for other software you may integrate it with.
You can always find the most up to date information on available releases on the Releases page.
- Major Releases (X.Y.z)--Include significant new features and changes. These are also known as 'milestones' and include significant new functionality; they are released approximately every four months and include all applicable fixes made in previous releases. These are known by versions such as "20.12" and "21.04".
- Maintenance Releases (x.y.Z)--Also known as 'updates', these are released to correct specific problems in previous releases. They incorporate all applicable defect corrections made in prior Maintenance Releases. These are known by versions such as "21.04 Update 2".
- End of Life (EOL)--Versions that are no longer supported by Prisma Cloud. Updating to a later version is recommended.
- Support--Includes not only resolution of technical issues through interactive assistance, but also fixes delivered in maintenance releases to correct problems.
Prisma Cloud supported versions policy
Prisma Cloud has an 'n-2' support policy that means the current release ('n') and the previous two releases ('n-1' and 'n-2') receive support.
Note that in some cases, resolution of a problem in the n-1 or n-2 version may require upgrading to a current build. Prisma Cloud will make commercially reasonable efforts to work with customers that require porting fixes back to the n-1 or n-2 versions, but sometimes architectural changes are significant enough between versions that this is practically impossible without making the n-1 or n-2 versions essentially the same as the n version.
There will be version-specific API endpoints. With API versioning, as your Console is upgraded to newer versions, you can continue to use older versioned APIs with stability and migrate to newer version APIs at your convenience within the n-2 support lifecycle. As a best practice, update your scripts to use the version-specific API endpoints to ensure that your implementation is fully supported. For the version-specific APIs, you will have access to the API Reference and Release Notes documentation for changes or updates that may impact you.
Third party software
Customers use a diverse set of technologies in the environments that Prisma Cloud Compute protects, including host operating systems, orchestrators, registries, and container runtimes. As the vendors and projects responsible for these technologies evolve them, newly introduced versions and deprecated older versions can impact the scope of what Prisma Cloud supports. For example, Prisma Cloud cannot effectively support third-party software that the vendor (or project) itself no longer supports. Conversely, as new versions of 3rd party software are released, Prisma Cloud must comprehensively test them to be able to provide official support for them.