ServiceNow alerts for Security Incident Response
ServiceNow is a workflow management platform.
It offers a number of security operations applications.
You can configure Prisma Cloud to route alerts to ServiceNow’s Security Incident Response application.
Prisma Cloud audits are mapped to a ServiceNow security incident as follows:
- Audits and incidents are mapped to individual ServiceNow security incidents.
- Vulnerabilities are aggregated by resource (currently image) and mapped to individual ServiceNow security incidents. ServiceNow short description field lists the resource. ServiceNow description field lists the details of each finding.
- Compliance issues are aggregated by resource (image/container/host) and mapped to individual ServiceNow security incidents. ServiceNow short description field lists the resource. ServiceNow description field lists the details of each finding.
Compliance alerts will be sent to ServiceNow in real time (right after compliance scan), unlike the other alert providers which send compliance alerts every 24 hours.
Compliance alerts will be sent if the resource is new, or if there’s a difference in the number of compliance issues for this resource after its scan. All the compliance issues of the resource will be sent (not only the new ones).
ServiceNow security incident | Field description | Prisma Cloud audit data |
|---|---|---|
State | The current state of the security incident.
Upon security incident creation, this field defaults to Draft. | Draft (automatically set by ServiceNow) |
Priority | Select the order in which to address this security incident, based on the urgency. If this value is changed after the record is saved, it can affect the Business impact calculation. | Vulnerabilities: Max severity from the image’s new vulnerabilities.
ServiceNow’s priorities map one-to-one to Prisma Cloud severities (Critical - Critical, High - High, Medium - Medium, Low - Low). Compliance: Max severity from the image/container/host’s compliance issues.
ServiceNow’s priorities map one-to-one to Prisma Cloud severities (Critical - Critical, High - High, Medium - Medium, Low - Low). Incidents and audits: runtime audits priority set in the alert profile. |
Business impact | Select the importance of this security incident to your business. The default value is Non-critical. If, after the security incident record has been saved, you change the value in the Priority and/or Risk fields, the Business impact is recalculated. | Automatically calculated by ServiceNow |
Assignment group | The group to which this security incident is assigned. | Assignment group set in the alert profile |
Assigned to | The individual assigned to analyze this security incident. | Assignee set in the alert profile |
Short description | A brief description of the security incident. | Vulnerabilities:
Prisma Cloud Compute vulnerabilities for image <image name> Compliance:
Prisma Cloud Compute compliance issues for image/container/host <image/container/host name> Incidents and audits:
Prisma Cloud Compute Audit - <audit type> - <message> |
Category | Set to "None" | |
Sub-category | Set to "None" | |
Description | Description | Vulnerabilities:
Compliance:
Incidents and audits:
Note that the Project field will specify Central Console even when projects aren’t enabled.Note that the Collections field will exist only for the following runtime audits: Admission Audits, Docker Audits, App Embedded Audits, Host Activities, Host Log Inspection, WAAS audits, Incidents, Defender Disconnected. |
Configuring alert frequency
You can configure the rate at which alerts are emitted.
This is a global setting that controls the spamminess of the alert service.
Alerts received during the specified period are aggregated into a single alert.
For each alert profile, an alert is sent as soon as the first matching event is received.
All subsequent alerts are sent once per period.
- Open Console, and go toManage > Alerts.
- InGeneral settings, select the default frequency for all alerts.You can specifySecond,Minute,Hour,Day.
Sending findings to ServiceNow
Alert profiles specify which events trigger the alert machinery, and to which channel alerts are sent.
You can send alerts to any combination of channels by creating multiple alert profiles.
Alert profiles consist of two parts:
(1) Alert settings — Who should get the alerts, and on what channel?
Configure Prisma Cloud to integrate with ServiceNow and specify the people or places where alerts should be sent.
You can specify assignees and assignment groups.(2) Alert triggers — Which events should trigger an alert to be sent?
Specify which of the rules that make up your overall policy should trigger alerts.