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    Integrate Prisma Cloud with Jira

    Learn how to integrate Prisma™ Cloud with Jira and receive Prisma Cloud alerts in your Jira accounts.
    Integrate Prisma™ Cloud with Jira and receive Prisma Cloud alert notifications in your Jira accounts. With this integration, you can automate the process of generating Jira tickets with your existing security workflow.
    This integration supports Jira Cloud and Jira On-Premises versions, and is qualified with the most recent GA versions of Jira.
    To set up this integration, you need to ensure network reachability and Enable Access to the Prisma Cloud Console if you have a firewall or cloud Network Security Group between the internet and Jira On-Premise version.
    You must have Jira administrator privileges to configure Prisma Cloud in your Jira account.
    If you do not have the privileges, then you need to coordinate with your Jira administrator and gather the inputs needed to enable communication between Prisma Cloud and Jira.

    Configure Prisma Cloud in your Jira account

    1. Login to Jira as a Jira Administrator.
    2. Locate
      Application Links
      .
      For Jira Cloud, select
      Jira Settings
      Products
      Application Links
      .
      For Jira On-Premises, select
      Settings
      Applications
      Application Links
      .
    3. Enter the URL for your instance of Prisma Cloud in
      Configure Application Links
       and
      Create new link
      .
      See Access Prisma Cloud for details on the URL.
    4. Disregard the message in
      Configure Application URL
       and
      Continue
      .
    5. Enter the
      Application Name
       and set the
      Application Type
       to
      Generic Application
      .
    6. Create incoming Link
       and
      Continue
      .
    7. On
      Link Applications
      , specify a
      Consumer Key
       and a
      Consumer Name
      . Save the
      Consumer Key
       because you will need this value when you enter the information in Prisma Cloud.
    8. Copy the
      Public Key
       shown below and
      Continue
      .
      MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAnYoXB+BZ555jUIFyN+0b3g7haTchsyeWwDcUrTcebbDN1jy5zjZ/vp31//L9HzA0WCFtmgj5hhaFcMl1bCFY93oiobsiWsJmMLgDyYBghpManIQ73TEHDIAsV49r2TLtX01iRWSW65CefBHD6b/1rvrhxVDDKjfxgCMLojHBPb7nLqXMxOKrY8s1yCLXyzoFGTN6ankFgyJ0BQh+SMj/hyB59LPVin0bf415ME1FpCJ3yow258sOT7TAJ00ejyyhC3igh+nVQXP+1V0ztpnpfoXUypA7UKvdI0Qf1ZsviyHNwiNg7xgYc+H64cBmAgfcfDNzXyPmJZkM7cGC2y4ukQIDAQAB
      Prisma Cloud is listed in your Jira account after successful creation.

    Setup Jira Integration on Prisma Cloud

    1. Login to Prisma Cloud.
    2. Select
      Settings
      Integrations
      .
    3. Click
      Add Integration
      .
    4. Set
      Integration
       to
      JIRA
      .
    5. Specify a meaningful
      Integration Name
       and, optionally, add a
      Description
      .
    6. Enter the
      JIRA Login URL
      .
      Make sure the URL starts with https and does not have a trailing slash (‘/’) at the end.
    7. Enter the Consumer Key that you created when you created the Prisma Cloud application in Jira and click
      Next
      .
    8. Click the secret key URL link to retrieve your secret key.
      The URL with the verification code is valid for only 10 minutes.
    9. When redirected to the
      Welcome to JIRA
       page,
      Allow
       Prisma Cloud read and write access to data in your Jira account.
    10. Copy the verification code displayed on the page, paste it as the
      Secret Key
      , and click
      Create Token
      .
    11. After you see the Token generated! message, click
      Next
      .
    12. Check the
      Summary
       and click
      Test
      .
    13. After you see the Integration test with JIRA was successful. message, click
      Save
      .
      The integration will be listed on the Integrations page.

    Setup Notification Templates

    1. Login to Prisma Cloud.
    2. Select
      Alerts
      Notification Templates
       and
      Add Notification Template
    3. Select the Jira Notification template from the list.
    4. Enter a
      Template Name
       and select your
      Integration
      .
      Use descriptive names to easily identify the notification templates.
      The total length of the template name can be up to 99 characters and should not include special ASCII characters: (‘<’, ‘>’, ‘!’, ‘=’, ‘\n’, ‘\r’).
    5. Select your
      Project
      .
      • Select the project where you want to see the Prisma Cloud alerts. Because every alert translates to a Jira ticket, as a best practice, create and use a dedicated project for Prisma Cloud ticketing and issue management.
      • If you wish to enable both
        Open
         and
        Resolved
         alert notification states on Prisma Cloud, make sure your Jira workflow for the configured project is set up to handle the transition of
        Open
        Resolved
        Open
         (re-open) states, or else the following error occurs:
      Jira state transition is not possible for configured state
    6. Select your
      Issue Type
      .
    7. Optionally, you can use toggle to set the
      Resolved
       alert state to
      Enabled
       and click
      Next
      .
      To allow
      Resolved
       alert notifications, make sure that Alert notifications for all states is enabled. Contact Prisma Cloud Customer Support to enable it for your Prisma Cloud tenant.
    8. To
      Configure Open State
       for alerts in Jira:
      1. Select the
        Jira Fields
         that you would like to populate.
        The Jira fields that are defined as mandatory in your project are already selected and included in the alert.
      2. Select the Jira
        State
        .
      3. Select information that goes in to
        Summary
         and
        Description
         from the alert payload.
      4. Select the
        Reporter
         for your alert from users listed in your Jira project.
        This option is available only if the administrator who set up this integration has the appropriate privileges to modify the reporter settings on Jira.
    9. If you have
      Enabled
       the
      Resolved
       alert state, then repeat the steps from 8.1 through 8.4 to
      Configure Resolved State
       for alerts in Jira.
    10. Click
      Next
       to go to
      Review Status
      .
    11. Check the
      Review Status
       summary and click
      Test Template
      .
    12. After you receive the Notification template tested successfully message, click
      Save Template
      .
      You can delete or edit the Jira notification in
      Notification Templates
      .
      After you set up the integration successfully, you can use the Get Status link in
      Settings
      Integrations
       to periodically check the integration status.
    13. Create an Alert Rule for Run-Time Checks or modify an existing rule to send alerts to Jira.

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