Integrate Prisma Cloud with Jira

Learn how to integrate Prisma™ Cloud with Jira and receive Prisma Cloud alerts in your Jira accounts.
Integrate Prisma™ Cloud with Jira and receive Prisma Cloud alert notifications in your Jira accounts. With this integration, you can automate the process of generating Jira tickets with your existing security workflow.
To set up this integration, you need to coordinate with your Jira administrator and gather the inputs needed to enable communication between Prisma Cloud and Jira.
This integration supports Jira Cloud and Jira On-Premises versions , and is qualified with the most recent GA versions of Jira.

Configure Prisma Cloud in your Jira account

  1. Login to Jira as a Jira Administrator.
  2. Locate
    Application Links
    .
    For Jira Cloud, select
    Jira Settings
    Products
    Application Links
    .
    For Jira On-Premises, select
    Settings
    Applications
    Application Links
    .
  3. Enter the URL for your instance of Prisma Cloud in
    Configure Application Links
    and
    Create new link
    .
    See Access Prisma Cloud for details on the URL.
  4. Disregard the message in
    Configure Application URL
    and
    Continue
    .
  5. Enter the
    Application Name
    and set the
    Application Type
    to
    Generic Application
    .
  6. Create incoming Link
    and
    Continue
    .
  7. On
    Link Applications
    , specify a
    Consumer Key
    and a
    Consumer Name
    . Save the
    Consumer Key
    because you will need this value when you enter the information in Prisma Cloud.
  8. Copy the
    Public Key
    shown below and
    Continue
    .
    MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAnYoXB+BZ555jUIFyN+0b3g7haTchsyeWwDcUrTcebbDN1jy5zjZ/vp31//L9HzA0WCFtmgj5hhaFcMl1bCFY93oiobsiWsJmMLgDyYBghpManIQ73TEHDIAsV49r2TLtX01iRWSW65CefBHD6b/1rvrhxVDDKjfxgCMLojHBPb7nLqXMxOKrY8s1yCLXyzoFGTN6ankFgyJ0BQh+SMj/hyB59LPVin0bf415ME1FpCJ3yow258sOT7TAJ00ejyyhC3igh+nVQXP+1V0ztpnpfoXUypA7UKvdI0Qf1ZsviyHNwiNg7xgYc+H64cBmAgfcfDNzXyPmJZkM7cGC2y4ukQIDAQAB
    Prisma Cloud is listed in your Jira account after successful creation.

Setup Jira Integration on Prisma Cloud

  1. Login to Prisma Cloud.
  2. Select
    Settings
    Integrations
    .
  3. Click
    Add Integration
    .
  4. Set
    Integration
    to
    JIRA
    .
  5. Specify a meaningful
    Integration Name
    and, optionally, add a
    Description
    .
  6. Enter the
    JIRA Login URL
    .
    Make sure the URL starts with https and does not have a trailing slash (‘/’) at the end.
  7. Enter the Consumer Key that you created when you created the Prisma Cloud application in Jira and click
    Next
    .
  8. Click the secret key URL link to retrieve your secret key.
    The URL with the verification code is valid for only 10 minutes.
  9. When redirected to the
    Welcome to JIRA
    page,
    Allow
    Prisma Cloud read and write access to data in your Jira account.
  10. Copy the verification code displayed on the page, paste it as the
    Secret Key
    , and click
    Create Token
    .
  11. After you see the Token generated! message, click
    Next
    .
  12. Check the
    Summary
    and click
    Test
    .
  13. After you see the Integration test with JIRA was successful. message, click
    Save
    .
    The integration will be listed on the Integrations page.

Setup Notification Templates

  1. Login to Prisma Cloud.
  2. Select
    Alerts
    Notification Templates
    and
    Add Notification Template
  3. Select the Jira Notification template from the list.
  4. Enter a
    Template Name
    and select your
    Integration
    .
    Use descriptive names to easily identify the notification templates.
    The total length of the template name can be up to 99 characters and should not include special ASCII characters: (‘<’, ‘>’, ‘!’, ‘=’, ‘\n’, ‘\r’).
  5. Select your
    Project
    .
    • Select the project where you want to see the Prisma Cloud alerts. Because every alert translates to a Jira ticket, as a best practice, create and use a dedicated project for Prisma Cloud ticketing and issue management.
    • If you wish to enable both
      Open
      and
      Resolved
      alert notification states on Prisma Cloud, make sure your Jira workflow for the configured project is set up to handle the transition of
      Open
      Resolved
      Open
      (re-open) states, or else the following error occurs:
    Jira state transition is not possible for configured state
  6. Select your
    Issue Type
    .
  7. Optionally, you can use toggle to set the
    Resolved
    alert state to
    Enabled
    and click
    Next
    .
    To allow
    Resolved
    alert notifications, make sure that Alert notifications for all states is enabled. Contact Prisma Cloud Customer Support to enable it for your Prisma Cloud tenant.
  8. To
    Configure Open State
    for alerts in Jira:
    1. Select the
      Jira Fields
      that you would like to populate.
      The Jira fields that are defined as mandatory in your project are already selected and included in the alert.
    2. Select the Jira
      State
      .
    3. Select information that goes in to
      Summary
      and
      Description
      from the alert payload.
    4. Select the
      Reporter
      for your alert from users listed in your Jira project.
      This option is available only if the administrator who set up this integration has the appropriate privileges to modify the reporter settings on Jira.
  9. If you have
    Enabled
    the
    Resolved
    alert state, then repeat the steps from 8.1 through 8.4 to
    Configure Resolved State
    for alerts in Jira.
  10. Click
    Next
    to go to
    Review Status
    .
  11. Check the
    Review Status
    summary and click
    Test Template
    .
  12. After you receive the Notification template tested successfully message, click
    Save Template
    .
    You can delete or edit the Jira notification in
    Notification Templates
    .
    After you set up the integration successfully, you can use the Get Status link in
    Settings
    Integrations
    to periodically check the integration status.
  13. Create an Alert Rule for Run-Time Checks or modify an existing rule to send alerts to Jira.

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