: Integrate Prisma Cloud with PagerDuty
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Integrate Prisma Cloud with PagerDuty

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Integrate Prisma Cloud with PagerDuty

Learn how to integrate Prisma™ Cloud with PagerDuty to see alerts in your service or application.
Integrate Prisma™ Cloud with PagerDuty to aid alerting, on-call scheduling, escalation policies, and incident tracking to increase uptime of your apps, servers, websites, and databases. When integrated, Prisma Cloud sends alerts to the PagerDuty service, notifying your incident response teams to investigate and remediate security incidents.
  1. Create a new service in PagerDuty and get the integration key.
    1. Log in to PagerDuty.
    2. Click
      Services
      Service Directory
      and create a
      + New Service
      .
    3. Complete the
      Create a Service
      form.
      1. Enter a
        Name
        ,
        Description
        , and click
        Next
        .
      2. Generate a new escalation policy or select an existing policy to the service and click
        Next
        .
      3. Set the Alert Grouping options as you need and click
        Next
        .
      4. Select the
        Events API V2
        integration.
      5. Click
        Create Service
        .
    4. After creating a new service, you will be directed to its
      Integrations
      page.
    5. Copy and save the
      Integration Key
      .
      You will need to enter this integration key while setting up PagerDuty integration on Prisma Cloud.
      For more information about integrations with PagerDuty, see PagerDuty Documentation.
  2. Set up PagerDuty as an integration channel on Prisma Cloud.
    1. Log in to Prisma Cloud and select
      Settings
      Integrations
      .
    2. Click
      Add Integration
      .
    3. Set the
      Integration
      to
      Pager Duty
      .
    4. Enter the
      Integration Name
      and
      Description
      .
    5. Enter the
      Integration Key
      that you had saved while creating your PagerDuty service.
    6. Click
      Next
      and then
      Test
      .
    7. Save
      the integration.
      Prisma Cloud creates a test incident and sends it to your service in PagerDuty. To ensure that integration is successful, look for the test integration in your PagerDuty Service.
  3. Modify an existing alert rule or create a new alert rule to send alert notifications to PagerDuty. (See Send Prisma Cloud Alert Notifications to Third-Party Tools.)
  4. View Prisma Cloud in PagerDuty.
    In PagerDuty, all the open alerts display the Incident State as
    Triggered
    and all the resolved alerts display the Incident State as
    Resolved
    .

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