Reauthenticate to a Cloud App

Learn how to reauthenticate.
When you connect Prisma SaaS to one of your sanctioned SaaS applications, you must provide login credentials that enable the service to establish a secure connection with the cloud app. Prisma SaaS and the app maintain this secure connection (in most cases using token-based authentication). In some cases, you might need to reauthenticate to a cloud app when:
  • Network
    —There is a network connectivity issue between the two services.
  • Password
    —You changed the password associated with the login account.
  • Account
    —The administrator associated with the login account changed credentials to those associated with a different administrator.
  • Permissions
    —You unintentionally revoked access permissions you formerly granted Prisma SaaS or the required permissions changed.
If you encounter authentication errors when you retrieve a token for Prisma SaaS, see Authentication Errors.
  1. Select
    Settings
    Cloud Apps and Settings
    .
  2. Select the cloud app from the list, then click
    Reauthenticate
    .
  3. Follow the same process to log in to the app that you did when you first added the app. See the specific app section in Add Cloud Apps to Prisma SaaS for details on what privileges are required for each app and for specific steps to successfully authenticate.
  4. To begin scanning the app after you successfully reauthenticate, select
    Actions
    Start Scanning
    .

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