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Configure Chatbot CloudBlade for Slack

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Prerequisites to Integrate Chatbot with Slack

Chatbot Supported Alerts and Alarms

Configure Chatbot CloudBlade for Slack

Configure the CloudBlade in Prisma SD-WAN.
1. From the Strata Cloud Manager, navigate to ManagePrisma SD-WANCloudBlades.
2. On the Chatbot - Slack configuration page, enter the following information, and change where appropriate.
  - Version: Select the latest version of the Chatbot CloudBlade for Slack.
  - Admin State: For Admin State, select Enabled.
  - Slack Workspace Information: Enter the Enterprise ID and Workspace ID as comma-separated values. It must be entered in the format <EnterpriseId1:WorkspaceId1,EnterpriseId2:WorkspaceId2>. If the Enterprise ID is not available, enter the Workspace ID. Workspace ID represents the Slack Workspace in which the bot is installed, and if the team belongs to an Enterprise Grid, the enterprise_id will indicate the enterprise organization. These values can be obtained by typing the below command in the Slack user interface.
    /sdt whoami
    The ID will display in a snippet output.
  - Max Number of Records to be Sent In Channel for Request: Enter the maximum number of records to be shown on the chat screen for a single command.
  - Enable Alerts/Alarms Notification: Enable or disable sending notifications about new alarms/alerts to the configured channel.
  - Optional Event Codes: Select from the list of Event Codes to be configured. Notifications are sent only for those alarms or alerts which have event codes.
  - Optional Slack Enterprise ID, Workspace ID and Channel ID for Event Codes: Enter the Channel/ Workspace ID and the Enterprise ID of the channel which need to notify alerts/alarms. Channel ID and Workspace ID are mandatory parameters. If you have an Enterprise ID, it must be entered in the format <EnterpriseId:WorkspaceId:ChannelId>.
  The Enterprise ID and Workspace ID entered here must be configured previously in the Slack Workspace Information field. The Alarms and Alerts notifications will only be sent to those channels where the workspace is bound to the tenant.
3. Click Save and Install.
  The CloudBlade generates a unique Authentication key of 64 characters, displayed on the MonitoringIntegration Status screen of the CloudBlade. You need to provide this Authentication key when binding a workspace to the Prisma SD-WAN tenant.
Authorization and Account binding status of the workspace.
1. Go to CloudBladesChatbot - SlackMonitoring and select the Integration Status tab.
  The Authorization and Account binding status of each workspace will be visible.
2. Go to the Prisma SD-WAN Chatbot Slack app messages and type any command; otherwise, you can tag the bot from any Slack channel and type a command.
  
  If the workspace is not bound to the tenant, the app displays an error message and provides a link to initiate the binding process.
3. Enter the 64-character Authentication key previously generated from the Monitoring screen and Connect with your account.
  
  You will receive a Slack message confirming that the account binding is done.
  
  You can unbind the workspace by deleting the Enterprise ID and Workspace ID from the CloudBlade configuration screen. To perform this action, you must be an authorized user on the Prisma SD-WAN controller with the right set of permissions (Admin).