Create Incident on ServiceNow
Table of Contents
Create Incident on ServiceNow
Learn to create incidents on ServiceNow.
Once all the Prisma SD-WAN attributes
are translated and populated into the ServiceNow construct, a session
is established with the ServiceNow instance configured in the CloudBlade
using Basic HTTP Authentication. An incident ticket is created where
the Prisma SD-WAN Event attributes are mapped to ServiceNow table columns.
Upon successful ticket creation, ServiceNow returns HTTP code 201
– Created and the response package contains the incident ticket
number.
This incident ticket number is stored locally in a database and
mapped to the Prisma SD-WAN event_id.
