Filter Alerts and Alarms

Filter and sort alerts and alarms by various parameters so that you can take appropriate action on the events that require attention. Select the
Filter
widget on the Troubleshooting page to filter alerts and alarms.
Filter and sort alerts and alarms based on the following criteria:
Acknowledged indicates that you are aware of the alarm but may not be taking any action at this time. You acknowledge only unresolved alarms. Acknowledging an alarm enables you to display and focus on alarms that require attention.
  • Filter By
    —Filter alerts and alarms by their status:
    • Show Resolved—Displays only resolved alarms. Alarms displays as resolved when the fault causing the alarm is removed.
    • Include Acknowledged—Displays acknowledged and unacknowledged alarms.
    • Show Only Acknowledged—Displays only acknowledged alarms.
    • Show Only Suppressed—Displays only suppressed alarms.
    • Include Suppressed—Displays suppressed and unsuppressed alarms.
      Only alarms are filtered as acknowledged and suppressed.
  • Sort By
    —Sort alerts and alarms by time or severity to display the latest alerts and alarms first.
  • Sites
    —Sort alerts and alarms by sites to display based on:
    • Site—Name or address search.
    • Viewing—Traffic volume, initiation failure, transaction failure.
    • Site type—Branch or data center.
    • Admin state of the site—Active, monitor or disabled.
  • Severity
    —Sort alerts and alarms based on the following severity categories:
    • Critical—Whole or part of a network is down and requires immediate action.
    • Major—Impacts the network and needs immediate attention.
    • Minor—Degrades the network and needs attention soon.
  • Priority
    —Sort alerts and alarms based on the priority level:
    • Priority 1 (P1)
    • Priority P2 (P2)
    • Priority P3 (P3)
    • Priority P4 (P4)
    • Priority P5 (P5)
  • Category
    —Sort alerts and alarms based on the following options:
    • Network—Indicates network faults.
    • Device—Indicates device hardware, software, interface, or registration issues.
    • Application—Indicates application issues.
    • Policy—Indicates policy issues.
    • Spoke HA Groups—Indicates spoke HA issues.
    • AAA (Auth)—Indicates authentication failures.
  • Code
    —Sort alerts and alarms based on the alert and alarm event codes.
  • Time
    —Sort alerts by time to display the latest alerts and alarms first.
  • Correlation ID
    —Correlation ID is a system-generated ID for a raised alarm. An alarm is associated with raise and clear states. There can be multiple alarms with the same event code in either a raised or cleared state at any given time. Using the correlation ID, you may distinguish between alarms with the same event code. When an alarm is cleared, the correlation ID indicates that the specific alarm is cleared. This ID is always associated with an alarm even if the alarm is cleared or resolved.

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