: Manage Devices for Client Tenants
Focus
Focus

Manage Devices for Client Tenants

Table of Contents

Manage Devices for Client Tenants

Manage Devices in the
Prisma SD-WAN
lifecycle for Client Tenants
Prisma SD-WAN
allocates the devices to MSP tenant(s) through their support or operations team. MSP tenants can manage the device's lifecycle based on their Roles and Permissions.

Allocate a Device

  1. Log in to the MSP Portal with valid credentials.
  2. Select
    Manage
    Devices
    .
    Multiple regions where the MSPs can manage their client tenants are listed.
  3. Select the region from where the device needs to be allocated to the client tenant.
    The inventory of devices allocated to the MSP tenant for the region is listed in the
    Available for Client Allocation
    state.
    Sales Order #
    can be used to group all devices in the same order and simplify bulk device allocation to a tenant.
    Order Association Date (UTC)
    shows the date associated with the order.
  4. (Optional)
    Apply any of the following filter criteria to refine your search.
    • Search for a device with the model or serial #.
    • Select any client from the drop-down to view the devices allocated to that client by the logged in MSP.
    • Choose the state of the device from the drop-down.
  5. Allocate
    the device to a client tenant.
    1. Select the device and choose
      Allocate the device
      from the ellipsis menu.
    2. From the
      Allocate Device
      window, select
      Any Client
      available to the MSP.
    3. Confirm to
      Allocate
      the device.
      The allocated device is now listed in the client tenant’s inventory in an
      Unclaimed
      state.
      Select
      Bulk Actions
      to allocate multiple devices to a single client tenant.

Return a Device

  1. Log in to the MSP Portal with valid credentials.
  2. Select
    Manage
    Devices
    .
    Multiple regions where the MSPs can manage their client tenants is listed.
  3. Select the region from where the device needs to be allocated to the client tenant.
    The inventory of devices allocated to the MSP tenant for the region are listed in the
    Available for Client Allocation
    state.
  4. (Optional)
    Apply any of the following filter criteria to refine your search.
    • Search for a device with the model or serial #.
    • Select any client from the drop-down to view the devices allocated to that client.
    • Choose the state of the device from the drop-down.
  5. Return a device
    to Palo Alto.
    1. Select the device state as
      Available for Client Allocation
      in the MSP inventory.
    2. Select
      Return to Palo Alto
      from the ellipsis menu.
    3. Confirm return of the device to Palo Alto.
      The device returns to the
      Prisma SD-WAN
      inventory where the support admin can re-allocate the device or the customer support team can initiate the RMA process.
      Select
      Bulk Actions
      to return multiple devices to
      Prisma SD-WAN
      .

Re-allocate a Device

  1. Log in to the MSP Portal with valid credentials.
  2. Select
    Manage
    Devices
    .
    Multiple regions where the MSPs can manage their client tenants are listed.
  3. Select the region from where the device needs to be allocated to the client tenant.
    The inventory of devices allocated to the MSP tenant for the region are listed in the
    Available for Client Allocation
    state.
  4. (Optional)
    Apply any of the following filter criteria to refine your search.
    • Search for a device with the model or serial #.
    • Select any client from the drop-down to view the devices allocated to that client.
    • Choose the state of the device from the drop-down.
  5. Re-allocate
    the device to a client tenant.
    1. Select the device state
      To Return
      from the
      Any State
      drop-down.
      The device must be marked
      To Return
      by the client tenant for the MSP to re-allocate the device.
    2. Select the device from the list and click
      Re-allocate
      from the ellipsis menu.
    3. From the
      Re-allocate Device
      window, select
      Any Client
      available to the MSP.
    4. Confirm to
      Re-allocate
      the device.
      The re-allocated device is now listed in the client tenant’s inventory in an
      Unclaimed
      state.

Revoke the Device

  1. Log in to the MSP Portal with valid credentials.
  2. Select
    Manage
    Devices
    .
    Multiple regions where the MSPs can manage their client tenants is listed.
  3. Select the region from where the device needs to be allocated to the client tenant.
    The inventory of devices allocated to the MSP tenant for the region are listed in the
    Available for Client Allocation
    state.
  4. (Optional)
    Apply any of the following filter criteria to refine your search.
    • Search for a device with the model or serial #.
    • Select any client from the drop-down to view the devices allocated to that client.
    • Choose the state of the device from the drop-down.
  5. Revoke
    a Device.
    1. Select the device in the
      Available for Client Allocation
      state.
    2. Select
      Revoke the device
      from the ellipsis menu.
    3. Confirm to
      Revoke
      the device.
      The device moves to the
      Revoked
      state where the client may mark the device as
      Return to Prisma SD-WAN
      or
      Put device back in use
      .

Recommended For You