Manage Devices for Client Tenants

Manage Devices in the Prisma SD-WAN lifecycle for Client Tenants
Prisma SD-WAN allocates the devices to MSP tenant(s) through their support or operations team. MSP tenants can manage the device's lifecycle based on their Roles and Permissions.

Allocate a Device

  1. Log in to the MSP administrator web interface with valid credentials.
  2. From user settings, select
    Device Manager
    .
    Multiple regions where the MSPs can manage their client tenants are listed.
  3. Select the region from where the device needs to be allocated to the client tenant.
    The inventory of devices allocated to the MSP tenant for the region is listed in the
    Available for Client Allocation
    state.
  4. (Optional)
    Apply any of the following filter criteria to refine your search.
    • Search for a device with the model or serial #.
    • Select any client from the drop-down to view the devices allocated to that client by the logged in MSP.
    • Choose the state of the device from the drop-down.
  5. Allocate
    the device to a client tenant.
    1. Select the device and choose
      Allocate the device
      from the ellipsis menu.
    2. From the
      Allocate Device
      window, select
      Any Client
      available to the MSP.
    3. Confirm to
      Allocate
      the device.
      The allocated device is now listed in the client tenant’s inventory in an
      Unclaimed
      state.
      Select
      Bulk Actions
      to allocate multiple devices to a single client tenant.

Return a Device

  1. Log in to the MSP administrator web interface with valid credentials.
  2. From user settings, select
    Device Manager
    .
    Multiple regions where the MSPs can manage their client tenants is listed.
  3. Select the region from where the device needs to be allocated to the client tenant.
    The inventory of devices allocated to the MSP tenant for the region are listed in the
    Available for Client Allocation
    state.
  4. (Optional)
    Apply any of the following filter criteria to refine your search.
    • Search for a device with the model or serial #.
    • Select any client from the drop-down to view the devices allocated to that client.
    • Choose the state of the device from the drop-down.
  5. Return a device
    to CloudGenix.
    1. Select the device state as
      Available for Client Allocation
      in the MSP inventory.
    2. Select
      Return to CloudGenix
      from the ellipsis menu.
    3. Confirm return of the device to Cloudgenix.
      The device returns to the CloudGenix inventory where the support admin can re-allocate the device or the customer support team can initiate the RMA process.
      Select
      Bulk Actions
      to return multiple devices to CloudGenix.

Re-allocate a Device

  1. Log in to the MSP administrator web interface with valid credentials.
  2. From user settings, select
    Device Manager
    .
    Multiple regions where the MSPs can manage their client tenants are listed.
  3. Select the region from where the device needs to be allocated to the client tenant.
    The inventory of devices allocated to the MSP tenant for the region are listed in the
    Available for Client Allocation
    state.
  4. (Optional)
    Apply any of the following filter criteria to refine your search.
    • Search for a device with the model or serial #.
    • Select any client from the drop-down to view the devices allocated to that client.
    • Choose the state of the device from the drop-down.
  5. Re-allocate
    the device to a client tenant.
    1. Select the device state
      To Return
      from the
      Any State
      drop-down.
      The device must be marked
      To Return
      by the client tenant for the MSP to re-allocate the device.
    2. Select the device from the list and click
      Re-allocate
      from the ellipsis menu.
    3. From the
      Re-allocate Device
      window, select
      Any Client
      available to the MSP.
    4. Confirm to
      Re-allocate
      the device.
      The re-allocated device is now listed in the client tenant’s inventory in an
      Unclaimed
      state.

Return Device to MSP Stock

  1. Log in to the MSP administrator web interface with valid credentials.
  2. From user settings, select
    Device Manager
    .
    Multiple regions where the MSPs can manage their client tenants are listed.
  3. Select the region from where the device needs to be allocated to the client tenant.
    The inventory of devices allocated to the MSP tenant for the region are listed in the
    Available for Client Allocation
    state.
  4. (Optional)
    Apply any of the following filter criteria to refine your search.
    • Search for a device with the model or serial #.
    • Select any client from the drop-down to view the devices allocated to that client.
    • Choose the state of the device from the drop-down.
  5. Return a device to MSP stock.
    1. Select the device state as
      To Return
      in the MSP inventory.
    2. Select
      Receive Device
      from the ellipsis menu.
    3. Confirm to
      Receive Device
      .
      The MSP tenant displays the inventory of devices allocated to the MSP tenant in the
      Available for Client Allocation
      state.
      You may also select
      Re-allocate the device
      to initiate the re-allocate cycle.

Revoke the Device

  1. Log in to the MSP administrator web interface with valid credentials.
  2. From user settings, select
    Device Manager
    .
    Multiple regions where the MSPs can manage their client tenants is listed.
  3. Select the region from where the device needs to be allocated to the client tenant.
    The inventory of devices allocated to the MSP tenant for the region are listed in the
    Available for Client Allocation
    state.
  4. (Optional)
    Apply any of the following filter criteria to refine your search.
    • Search for a device with the model or serial #.
    • Select any client from the drop-down to view the devices allocated to that client.
    • Choose the state of the device from the drop-down.
  5. Revoke
    a Device.
    1. Select the device in the
      Available for Client Allocation
      state.
    2. Select
      Revoke the device
      from the ellipsis menu.
    3. Confirm to
      Revoke
      the device.
      The device moves to the
      Revoked
      state where the client may mark the device as
      Return to Cloudgenix
      or
      Put device back in use
      .

Return Device to MSP from Prisma SD-WAN Tenant

  1. In the Prisma SD-WAN tenant window, go to
    Map
    Unclaimed Devices
    .
  2. Select the device and from the ellipsis menu and click
    Return to MSP
    .
    The
    Return to MSP
    option is available only if the tenant is an MSP client.
  3. Confirm to return the device to the MSP.
    After you confirm, the device is removed from the Prisma SD-WAN inventory and received by the MSP tenant.
    The MSP receives the device and marks the device as
    ESP Received Stock
    from
    Device Manager
    in the MSP tenant window. The MSP tenant then allocates the device from the MSP inventory to other client tenants.

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