Return the ION Device to Prisma SD-WAN

Learn how to return the ION device to Prisma SD-WAN.
You can return an ION device to Prisma SD-WAN. Before you remove a device from a site, you need to remove the configuration from the device first, you need to specifically remove the circuits attached to interfaces. These checks are for protection against accidental misconfiguration.
  1. Select
    Map
    Claimed Devices
    .
    Confirm that the replacement device is assigned to the site and is
    Online
    . Also, confirm that the RMA device is assigned but
    Offline
    .
  2. Click the ellipsis menu for the RMA device and select
    Unassign device from site
    .
  3. Click
    OK
    to confirm removal of the device from the site.
    The state of the device displays
    Unassigning
    .
  4. If you see a message
    Site WAN interface id exists in this element
    , then go to the interface configuration and remove each of the circuits labels attached to any WAN interface of the device.
  5. Click the ellipsis menu and select
    Put back in inventory
    .
  6. Click
    Ok
    to confirm unclaiming of the device.
  7. Click the
    Unclaimed Devices
    tab to view the device.
    The device is offline and the
    State
    changes
    To return
    .
  8. Click the ellipsis menu and select
    Return to Prisma SD-WAN
    .
  9. Click
    Return
    to confirm returning the device to Prisma SD-WAN.
    The device is then removed from your inventory.
    The device is visible under
    Unclaimed Devices
    with status
    To Return
    .

Remove circuits attached to interfaces

  1. Select
    Map
    Claimed Devices
    .
  2. Click the ellipsis menu for a device and select
    Configure the device
    .
  3. Click
    Interfaces
    .
  4. Select an interface.
  5. For
    Circuit Label
    , click
    update
    .
    When you click
    update
    , the device removes the circuits attached to the interface.
  6. Click
    Save Port
    .
  7. Repeat these steps for all interfaces—ports or bypass pairs which have circuits attached.

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