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    Connect the ION Device
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    5. Set Up Devices
    6. Connect the ION Device
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    Prisma SD-WAN

    Connect the ION Device

    Table of Contents

    Connect the ION Device

    Learn how to connect the ION device.
    Where Can I Use This?What Do I Need?
    • Prisma SD-WAN (Managed by Strata Cloud Manager)
    • Prisma SD-WAN
    When physical ION devices are allocated, they are displayed on the Prisma SD-WAN web interface under ION Devices as Unclaimed and Offline. When virtual ION devices are added to the system and licensed, they are displayed on the web interface as Unclaimed and Online-Restricted.
    • Unclaimed indicates that the device is available in the inventory, but has not been claimed.
    • Offline indicates that the device is not yet communicating with the Prisma SD-WAN controller.
    • Online-Restricted means that the device is communicating with the Prisma SD-WAN controller, but has not yet been claimed.
    1. Connect the controller port of the ION device to a LAN switch in a subnet that has access to the internet.
      By default, this port is DHCP-enabled. However, if static IP is required, you may configure it by connecting to the AUX port on the ION device.
      The ION devices which do not have a dedicated controller port, use port 1 or port 2 to a DHCP-enabled network that has access to the internet, such as an Internet Service Provider (ISP) cable modem to connect to the controller.
    2. Allocate the ION device to a site.
      As soon as an ION device is allocated to a site, it is displayed automatically on the web interface under ION Devices as Unclaimed and Offline. To enable communication of ION device with the controller, connect the controller port of the ION device to a network that has access to the internet.
    3. Power on the ION device.
      The device automatically connects and registers with the SD-WAN controller. When a secure connection with the controller is established, the controller authenticates the device, and the device state changes from Offline to Online.
      If the ION device does not power on, follow the sub-steps. Else, continue with Step 4.
      1. Check the Power Supply (PS) or Power Adapter (PWR) LED and device Power LED status. If the PS/PWR LED is not green, proceed to the next steps. If the PS/PWR LED light glows green after completing one of the steps below, then there is no need to move to the following step. Instead, consider that the problem is solved and continue monitoring your device.
      2. Check if the Power cable is connected.
      3. Check if the Power cable is secured.
      4. Plug into a different power source.
      5. Replace the power cord.
      6. Reseat the Power Supply.
      7. If you have eliminated that the problem is the power source or a loose/unplugged power cable, proceed to Submit an RMA Request.
    4. Proceed to Claim the ION Device, assign the ION device, Device Shells, and configure the ION device at your branch site or data center site and then configure the ports on the ION device.

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