| Configuration | Incidents related to policy rule conflicts, dropped
rules, and device or network best-practice compliance violations.
These incidents indicate that a policy rule conflicts with another
rule, has been dropped because it exceeds platform limits, or that a
device configuration does not meet recommended guidelines. |
| Device | Incidents related to ION device hardware failures,
software process errors, system resource constraints, and device
management issues. These include disk failures, high memory or CPU
utilization, interface errors, process restarts, controller
disconnections, and license verification failures. |
| Digital Experience | Incidents related to application performance and
user experience monitoring. These include high volumes of
unclassified application traffic and application performance
degradation detected through application monitoring. |
| Network & Traffic | Incidents related to WAN circuit availability, VPN
tunnel connectivity, site-level routing, and spoke high-availability
cluster state. These include direct internet and private WAN path
failures, secure fabric link degradation or outage, site
connectivity down or degraded, and spoke HA failover events. |
| Network Services | Incidents related to network service availability,
including BGP peering sessions, DHCP server and relay operation,
NTP synchronization, and DNS resolution. These incidents indicate
that a core network service required for device or site operation is
unavailable or degraded. |
| Security Services | Incidents related to branch security feature
availability, including DNS Security cloud connectivity, URL
filtering cloud server reachability, and security policy rule
creation failures. These incidents indicate that a branch security
service is disconnected or that a policy rule could not be enforced
on the device. |
| Services | Incidents related to service endpoint reachability
and standard VPN connectivity to service destinations. These include
service endpoint down events and standard VPN endpoint failures
aggregated from interface-level incidents. |
| Software | Incidents related to the ION device software image,
including unsupported or end-of-life software versions. These
incidents indicate that the running image is not recognized by the
controller or has reached end-of-life status. |
