Event Category-Device
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Event Category-Device
Event category - device codes in Prisma SD-WAN.
The following tables describe a list of event or incident codes, the event
origin, its severity, and a description of each event as per the event category.
| INCIDENT CODE | EVENT ORIGIN | INCIDENT /ALERT | SEVERITY | EVENT TITLE | EVENT DESCRIPTION | RELEASE INTRODUCED |
|---|---|---|---|---|---|---|
|
CLAIMCERT_AUTO_
RENEWAL_DISABLED
| Device | ALERT | Warning | Auto Renewal of Claim Certificate is Disabled. | The scheduler process for Claim Certificate renewals wasn't initialized which has caused the auto renewal feature to be disabled on the device. Renewal of Claim Certificate must be triggered manually from the Controller. | 5.5.1 |
|
CLAIMCERT_
RENEWAL_FAILED
| Device | ALERT | Warning | Renewal of Claim Certificate failed. | The process of renewing the Claim Certificate encountered problems. These may be related to external events such as failures reported by CA or an incorrect or invalid certificate being issued. Other reasons can be internal failures such as problems arising from generating a CSR request or receiving CSR details from the controller. | 5.5.1 |
|
CLAIMCERT_
RENEWAL_RETRY_
LIMIT_EXCEEDED
| Device | INCIDENT | Critical | Claim Certificate Renewal Attempts Exceeded Retry Limit. | There were errors observed during the process of Claim Certificate renewal. Repeated attempts to renew the Claim Certificate exceeded three consecutive retries. Auto renewal is therefore disabled and a renewal must be triggered from the Controller. However, this event indicates a problem that’s external to the process and it must be attended to immediately. | 5.5.1 |
|
CLAIMCERT_
RENEWALS_
TOO_FREQUENT
| Device | ALERT | Warning | Claim Certificate is being Renewed Too Frequently. | A condition is reached where a renewed Claim Certificate has already expired and a subsequent renewal is attempted. This condition may occur when the renewal window configured on the Controller is incorrect or the Certificate issued by the CA has an expiry time that has already elapsed. | 5.5.1 |
|
DEVICEIF_IPV6_
ADDRESS_DUPLICATE
| Device | INCIDENT | Warning | Duplicate IPv6 address | Another device in the local network is using an IPv6 address assigned to this device. | 6.1.1 |
|
DEVICEHW_
DISKUTIL_
FRUSSD
| Device | INCIDENT | Warning | FRU SSD Unavailable | Logs and core files are normally stored on separate media on this platform. That media is not currently available. Contact Palo Alto Networks Support. | 6.2.1 |
|
DEVICEHW_
DISKENC_
SYSTEM
| Device | INCIDENT | Critical | Disk Encryption Upgrade Failure. | One of the disks partitions failed to convert into an encrypted partition during the last device upgrade. | 4.5.1 |
|
DEVICEHW_
DISKUTIL_
PARTITIONSPACE
| Device | INCIDENT | Warning | High Disk Capacity Utilization. | Disk Storage Utilization on a device has reached 85% capacity. Noncritical functions, including logging and statistics export may be impacted. | 4.5.1 |
|
DEVICEHW_
INTERFACE_
ERRORS
| Device | ALERT | Warning | High rate of errors on the interface. | The number of transmission and/or reception errors seen on an interface over the last one hour period has exceeded the threshold. The threshold is 0.5% of received or transmitted packet count in the same one hour period. | 4.5.1 |
|
DEVICEHW_
INTERFACE_
HALFDUPLEX
| Device | INCIDENT | Warning | Interface running in half-duplex mode. | An interface has negotiated half duplex, although it's allowed to run in full duplex, which is preferred. | 4.5.1 |
|
DEVICEHW_
INTERFACE_DOWN
| Device | INCIDENT | Warning | Interface Down. | A configured Admin-Up interface is
not receiving a signal or experiencing an error that has caused lack of
data flow through that interface. Release 5.4.1 onward, when
DEVICEHW_INTERFACE_DOWN incident is raised, it also shows Related
Faults. These faults are caused due to this incident that can be
NETWORK_SECUREFABRICLINK_DEGRADED or
NETWORK_SECUREFABRICLINK_DOWN. | 4.5.1 |
|
DEVICEHW_
MEMUTIL_
SWAPSPACE
| Device | INCIDENT | Critical | High Memory Utilization. | Memory utilization on a device has reached maximum capacity forcing use of disk-based swap space. Sub-optimal performance impact device functions. | 4.5.1 |
|
DEVICEHW_
POWER_LOST
| Device | INCIDENT | Warning | Power Lost. | The power supply unit is reporting loss of power, possibly due to failure or unplugged power cable. | 4.5.1 |
|
DEVICEHW_POWER_MISSING
| Device | INCIDENT | Warning | Power Supply Missing | If PSU is missing or AC voltage is not detected in ION 5200 and 9200, Power Missing alarm with reason psu_not_present and ac_lost respectively is raised. | 6.4.1 |
|
DEVICEHW_
TEMPERATURE_
SENSOR
| Device | INCIDENT | Warning | Operating temperature beyond threshold | One or more thermal sensors have reported temperature beyond the operationally safe threshold. Please monitor the device temperature activity chart. If the condition persists, the device will shutdown. This will require manual intervention to turn the device backup . | 6.2.1 |
|
DEVICEIF_
ADDRESS_
DUPLICATE
| Device | ALERT | Warning | Interface Duplicate Address. | Another device in the local network is using an IP address assigned to this device. | 4.5.1 |
|
DEVICESW_
CONCURRENT_
FLOWLIMIT_
EXCEEDED
| Device | INCIDENT | Critical | Concurrent flow limit. | The system has reached edits allowed max concurrent flow limit. | 4.5.1 |
|
DEVICESW_
CONCURRENT_
FLOW_
SOFTLIMIT_
EXCEEDED
| Device | ALERT | Informational | Concurrent flow soft limit. | The system reached its 75% of the max concurrent flow limit. | 6.2.1 |
|
DEVICESW_IMAGE
_UNSUPPORTED
| Controller | INCIDENT | Critical | Unsupported Software Image | The device's software image isn't recognized by the controller. The software version may not be allowed in the network or may no longer exist. | |
|
DEVICESW_
INTERFACE_
CONFIG_OUTOFSYNC
| Device | INCIDENT | Warning | Interface configuration out-of-sync | When a user modifies interface configuration via the toolkit command when a device is in an assigned state. As a result, the configuration between the element and the controller goes out of sync. | 6.3.1 |
|
APPLICATION_
PROBE_DISABLED
| Device | INCIDENT | Warning | Application Probe Disabled | Application probes are disabled either due to incomplete configuration or invalid state. The device will no longer issue an application probe to detect application reachability unless the issue is resolved. Consequently, if application probes are disabled then the application will no longer switch to alternative paths in case it fails on its current path. | |
|
DEVICESW_
CRITICAL_
PROCESSRESTART
| Device | ALERT | Critical | Critical Process Restart. | A critical software process on the device has restarted either due to an error or as a self-recovery method. Process restart as a self-recovery does not impact long-term functions on the device but can cause short-term suboptimal dataplane functions and errors. | 4.6.1 |
|
DEVICESW_
CRITICAL_
PROCESSSTOP
| Device | INCIDENT | Critical | Critical Process Stopped. | A critical software process on the device has stopped due to an error and is unable to recover with a self-restart. Impacts data forwarding functionality. | 4.6.1 |
|
DEVICESW_
DHCPRELAY_
RESTART
| Device | ALERT | Informational | The DHCP relay agent restarted. | The DHCP relay agent on a device has restarted and recovered from an error. | 4.4.1 |
|
DEVICESW_
DHCPSERVER_
ERRORS
| Device | INCIDENT | Critical | The DHCP server failed to start. | DHCP server listening on physical interfaces failed to
start due to the following reasons:
| 4.4.1 |
|
DEVICESW_
DHCPSERVER_
RESTART
| Device | ALERT | Informational | The DHCP server restarted. | The DHCP server listening on physical interfaces has restarted and recovered from an error. | 4.4.1 |
|
DEVICESW_
DISCONNECTED_
FROM_
CONTROLLER
| Device | INCIDENT | Warning | Device disconnected from Controller | Release 5.4.1 and later Device has remained disconnected from the controller for a prolonged duration. The incident hold time has been reduced to 10 minutes. Releases prior to Release 5.4.1 the hold time was 30 minutes. | 5.0.3 |
|
DEVICESW_FPS_
LIMIT_ EXCEEDED
| Device | INCIDENT | Warning | Flows Per Second limit. | The system has reached its allowed flows per second limit. | 4.5.1 |
|
DEVICESW_
GENERAL_
PROCESSRESTART
| Device | ALERT | Informational | Process Restart. | A software process on the device has restarted either due to an error or a self-recovery method. Process restart as self-recovery does not impact long-term functions on the device. However, it can cause short-term suboptimal functions and errors. | 4.5.1 |
|
DEVICESW_
GENERAL_
PROCESSSTOP
| Device | INCIDENT | Warning | The process Stopped. | A software process on the device has stopped due to an error and is unable to recover with a self-restart. Impacts the Functionality. | 4.5.1 |
|
DEVICESW_
INITIATED_
CONNECTION_ON_
EXCLUDED_PATH
| Device | INCIDENT | Warning | Device Initiated Connection on the excluded path. | Due to the lack of any other available interface, established a device-initiated controller connection from an excluded interface as a last resort. | 5.4.3 |
|
DEVICESW_LICENSE_
VERIFICATION_
FAILED
| Device | INCIDENT | Critical | Virtual ION license verification failed. | The license is no longer valid. The maximum ION device deployment limit is reached. | 4.5.1 |
|
DEVICESW_
MONITOR_ DISABLED
| Device | INCIDENT | Warning | System Monitoring Disabled | A software process that monitors the health of a device and its hardware or software components is disabled. | 4.5.1 |
|
DEVICESW_NTP_
NO_SYNC
| Device | INCIDENT | Warning | NTP synchronization failed. | Device NTP has been unreachable for more than 24 hours. | 4.6.1 |
|
DEVICESW_SNMP_
AGENT_ RESTART
| Device | ALERT | Informational | SNMP | The SNMP agent on a device has restarted. | 4.5.1 |
|
DEVICESW_
SNMP_
AGENT_FAILED_
TO_START
| Device | ALERT | Warning | SNMP Agent failed to start. | SNMP Agent failed to start due to either invalid configuration or decryption failure. | 5.2.1 |
|
DEVICESW_
SYSTEM_BOOT
| Device | ALERT | Critical | Device Reboot. | Device rebooted either due to recovery from an incident condition or as part of normal operations, including user initiated reboots and software upgrades. Reboots due to incident conditions can cause suboptimal or significantly reduced functionality on the device. | 4.5.1 |
|
DEVICESW_
TOKEN_
VERIFICATION_
FAILED
| Device | ALERT | Critical | Virtual ION token validation failed. | The token is no longer valid. It's currently utilized, expired, or revoked. | 4.5.1 |
|
DEVICESW_
CONNTRACK_
FLOWLIMIT_
EXCEEDED
| Device | INCIDENT | Critical | Conntrack table flow count exceeded the threshold. | The number of flows in the connection tracking table that are used for features such as NAT and device management policy has exceeded the 90% threshold. | 5.2.1 |
|
DEVICESW_
IPFIX_
COLLECTORS_DOWN
| Device | INCIDENT | Warning | IPFIX collectors down | The IPFIX export process observes that there are no active connections to the IPFIX collectors. The process will continue to monitor the connection status and resume export of the IPFIX records once the connection is re-established. | 5.5.1 |
|
DEVICESW_
SYSLOGSERVERS_
DOWN
| Device | INCIDENT | Informational | Syslog Export Down | A Syslog Export daemon failed to connect with a remote syslog server. | 5.6.1 |
|
DEVICESW_
ANALYTICS_
DISCONNECTED_
FROM_CONTROLLER
| Controller | INCIDENT | Informational | Device analytics disconnected from Controller | Device analytics has remained disconnected from the Controller for a prolonged duration. | 5.6.1 |
|
DEVICESW_FLOWS_
DISCONNECTED_
FROM_CONTROLLER
| Controller | INCIDENT | Informational | Device flows disconnected from Controller | Device flows have remained disconnected from the Controller for a prolonged duration. | 5.6.1 |
|
NAT_POLICY_
STATIC_NATPOOL_
OVERRUN
| Device | INCIDENT | Informational | The static NAT pool range is overrun by selector prefix. | The configured NAT pool range can't map 1:1 with the matching traffic selector prefix. | 5.2.1 |