Incidents and Alerts
Lets learn about the incidents and alerts managed in Prisma SD-WAN
OneApp.
Prisma SD-WAN generates alerts and incidents when the system reaches
system-defined or customer-defined thresholds or there is a fault in the system. You
will see the Overview tab that lists the
Category-wise events that are
Critical, Warning,
orInformational in nature. It also displays the
Incidents by Priority, Your Top
Incidents, and Your Top Alerts.
Use the Incidents and Alerts to troubleshoot the system.
An alert may or may not be an indication of a fault in the network. An alert is raised
when the system reaches system-defined or customer-defined thresholds.
An incident is an indication of a fault in the system. Incidents are raised and cleared
and vary in severity:
-
Critical—Whole or part of a network is down and requires immediate action.
-
Warning—Impacts the network and needs immediate attention.
-
Informational—Network is degraded and needs attention soon.
Use the
Settings tab to create
Setup Incident Policies to manage event code suppression based
on the specified classifications and action attributes configured. You can use event
policy rules to suppress or escalate incidents that arise during a scheduled time
period. In addition, you can also change the default priority of system generated
incidents to a priority level that is more aligned with your business requirements.
Learn about the incidents and alerts generated in the Prisma SD-WAN system.
