Introducing SaaS Agent Security
SaaS Agent Security enables organizations to safely onboard SaaS Agentic
Platforms that are used to develop SaaS Agents.
| Where Can I Use This? | What Do I Need? |
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Or any of the following licenses that include the SaaS Agent Security license:
- CASB-X
- CASB-PA
- SaaS Security Posture Management license
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AI Agents are rapidly becoming integral to enterprise operations, offering significant
benefits in efficiency, cost reduction, improved decision-making, and enhanced customer
experience. These agents automate routine tasks, process vast amounts of data for
insights, and provide scalable, personalized interactions across various business
functions. However, the proliferation and diverse nature of AI agents introduce new
security challenges. These agents can be built on traditional SaaS platforms (for
example, Microsoft 365, Salesforce), as specialized vertical AI agents (for example,
Sierra.ai), or as part of multi-agent platforms (for example, CrewAI). Enterprises are
also developing their own private agents, while GenAI SaaS vendors and agent
marketplaces offer consumer-focused solutions that can pose "shadow AI" risks if not
properly managed. An AI Agent is a software application that leverages language models,
connects to tools and enterprise applications, and utilizes both short-term and
long-term memory to achieve its objectives. It operates autonomously, breaking down
goals into independent tasks and executing them. The increasing adoption of AI agents,
particularly within enterprises, necessitates robust security measures. AI agents
introduce critical security problems for organizations:
- Visibility & Discovery Challenges—A lack of unified inventory and
visibility into deployed agents, leading to "shadow AI" risks.
- Security Posture Risks—Issues such as authentication misconfigurations
(agents exposed without secure authentication), insecure actions and workflows
(e.g., agents forwarding corporate emails to personal addresses), and insecure LLM
models.
- Identity and Permission Risks—Misconfigured privileges where agents may
inherit excessive permissions, allowing unintended access or actions.
- Traceability/Auditability Risks—A lack of audit trails for agent actions,
hindering forensic analysis.
- Access-Related Risks—Indirect access to connected applications or the agent
itself, potentially bypassing existing access controls.
- Knowledge Base Risks—Agents accessing sensitive data within knowledge bases
that could be exposed to users.
- Data-Related Risks— Sensitive data leakage through various external
connections made by the agent.
- Threats-Related Risks—Vulnerabilities to injection attacks, model poisoning,
and the use of high-risk tools and plugins.
SaaS Agent Security addresses the unique security challenges introduced by AI
agents built on enterprise SaaS platforms such as Microsoft Copilot Studio, ServiceNow,
Salesforce Agentforce, and Google Gemini for Workspace, among others. The proliferation
of AI Agents and the lack of comprehensive security tools present inherent risks for AI
agent deployment. The growing adoption of these agents creates visibility gaps and
Shadow AI, leaving security teams unable to properly track and govern security risks
related to your AI agents used across your organization. Configuration and posture risks
further complicate your security risks as agents can be misconfigured with disabled
authentication or overly permissive access, making them vulnerable. Finally, agents are
susceptible to runtime threats like prompt injection and tool misuse during their
operation.
SaaS Agent Security provides a comprehensive view of all agents, their
configurations, and security postures, offering end-to-end auditability and high-level
reports for governance across your organization.
Enhanced Security & Compliance
SaaS Agent Security prevents unauthorized access and privilege misuse.
It ensures your organization's AI agent platform usage adheres to best security
practices through continuous monitoring and risk assessment. SaaS Agent Security simplifies remediation and policy enforcement,
contributing to automated compliance.
Operational Efficiency
SaaS Agent Security provides native, automated enforcement workflows
that can remediate, pause, deactivate, or terminate risky agents, helping reduce
manual effort. It helps facilitates quicker incident response by enabling
security teams to create actionable tickets directly from security findings.
Visibility & Insight
SaaS Agent Security has comprehensive visibility into your
organization's use, configuration, and the security posture of AI agent
platforms. It provides enhanced visibility into all authorized AI agents,
access, and interactions, along with comprehensive auditability. Your security
administers can generate high-level executive reports to guide governance
strategy, audit preparation, and stakeholder communication.
Proactive Threat Mitigation
SaaS Agent Security identifies and flags AI agent risks before they
lead to security breaches. It provides real-time security monitoring and risk
detection against advanced threats, misconfigurations, and data
exfiltration.
