Configure the Email Alias and Logo for Sending Notifications

Customize the email alias and logo on SaaS Security API for policy violation notifications.
SaaS Security API is configured with an SMTP service enabling you to send email notifications when a policy violation occurs. When you email a user, the default display name is SaaS Security API and the sender email address is
no_reply@paloaltonetworks.com
. Although asset owners can reply to this default sender email address,
no_reply
discourages them. Best practice is to change this default and others to personalize your communications. Use the logo feature to legitimize the email sender so asset owners do not mistake your email as spam.
Because General Settings applies to all the cloud apps on SaaS Security API, you must be an administrator with a Super Admin role or an Admin role with access to all apps to modify this setting.
  1. Select
    Settings
    General Settings
    Workflow Settings
    , specify your settings, then
    Save
    :
    • Sender Name
      —Name of the sender of the email message. Best practice is to use a name with imperative, such as Security Administrator or Compliance Auditor.
    • Reply-to-Email
      —Address to use for communications. Best practice is to use a distribution list or an alias with a group of administrators or compliance auditors. Optionally, you can choose an alias that automatically triggers a helpdesk ticket upon reply.
    • Default Time Zone
      —Local time zone to display in communications.
    • Default Language
      —Supported language of choice for communications.
  2. Upload an
    Email Logo
    . Browse to select the image, then
    Save
    .

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