Reset Administrator Authentication

Reset Google MFA for an administrator account on SaaS Security API.
As a
Super Admin
, you can reset the Authentication settings for any account except your own. To change your Authentication settings, another Super Admin must reset your account. If you are the only Super Admin and require a reset, please contact customer support to open a case. After a reset, authentication must be set up again.
The ability to reset administrator authentication option on SaaS Security API is only available for instances set up before July 17, 2019.
  1. Select
    Admin Accounts
  2. Click the Name of the administrator and select
    Reset MFA
    If you do not see the Reset MFA link, you do not have the privilege necessary to modify the settings. When you successfully reset authentication, the administrator receives an email that includes a link to pair their device and setup their authentication.

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