Unblock an Administrator

Use these steps to unblock the account of an administrator on SaaS Security API.
As a
Super Admin
, you can unblock any account on SaaS Security API except your own. To unblock your account, another Super Admin must unblock you. If you are the only Super Admin, contact customer support to open a case.
The ability to unblock an administrator is unavailable on SaaS Security instances set up after July 17, 2019.
  1. Select
    Settings
    Admin Accounts
  2. Click the
    Name
    of the administrator and select
    Unblock User
    .
    If the Unblock User link is not visible, you do not have the permissions necessary to unblock the account. When you successfully unblock a user, the administrator receives an email alerting them their account is unblocked.

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