Resolve Quarantine Failures

Learn how to resolve quarantine issues with cloud apps that you’ve added to SaaS Security API.
When quarantine support is available for a given cloud app, SaaS Security API rarely encounters issues that prevent it from quarantining an asset. In the event that SaaS Security API is unable to quarantine an asset, the SaaS Security API web interface displays such failures. Simply move your cursor over the quarantine status in question to display a summary explanation of the quarantine failure. If you need additional information, and due to the underlying differences between cloud apps, use the table below for a detailed explanation and resolution.
Cloud App
Quarantine Troubleshooting
Office 365 app
Slack Enterprise app

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