About ASC Partner Portal in the Prisma SASE Platform
Table of Contents
About ASC Partner Portal in the Prisma SASE Platform
Prisma SASE Platform
Learn how to view the activities in your Authorized Support Center (ASC) partner
portal.
Where Can I Use This? | What Do I Need? |
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The Authorized Support Center (ASC) Partner Portal provides dashboards with relevant
tools and data to enable ASC partners to address their L1 and L2 cloud-managed SASE
issues.
ASC Partner Portal
access is granted to users who are assigned the ASC role in the
Customer Support Portal (CSP) and also the Tier 1 Support role in Identity & Access.
ASC partner admins and access rights are configured by an enterprise customer or a
managed security service provider (MSSP). Only after proper provisioning by a customer
or MSSP, then an ASC partner can get access to perform support duties.After you have the necessary roles, you can access the ASC Partner Portal through sase.paloaltonetworks.com/asc/home.
Depending if you are also assigned other roles, you might see additional menus in your
aggregate views when you select 
Tenants & Services
.
If you see
ASC Partner Portal
, you have access to do the
following:- View Support Tickets through the ASC Partner Portal is a link to the Customer Support Portal
If you see then you can also access the Prisma SASE Multitenant Portal.
Prisma SASE Multitenant Portal