Troubleshooting Resources for Traps Agent for Windows
Use the resources in this topic to troubleshoot the Traps agent 4.2 on Windows endpoints.
Traps™ installation log
Specifies any errors encountered during installation of Traps components. Use this log file when you need to troubleshoot installation issues. On Windows endpoints, the installer stores the log files in the %temp% or C:\Users\<user_name>\AppData\Local\Temp folder.
Traps service log
Indicates information, warnings, and errors related to the Traps service. The Service log is located in the following folder on the endpoint:
Traps console log
Indicates information, warnings, and errors related to the Traps console. The Console log is located in the following folder on the endpoint:
Supervisor Command Line Tool (cytool.exe)
Allows you to manage Traps features and perform advanced troubleshooting on the local endpoint from a command line interface. For more information, see Cytool for Windows.
Unknown files for analysis
Traps stores unknown files to send to the Endpoint Security Manager in the C:\ProgramData\Cyvera\Temp folder. After the Endpoint Security Manager submits a file to WildFire®, the Traps agent deletes the file from the Temp folder.
In some cases, third-party Antivirus (AV) applications raise an alert for this folder. If this occurs, we recommend that you whitelist this folder in the third-party AV application.
Troubleshooting Resources for the Traps Agent for Linux
Troubleshooting Resources for the Traps Agent for Linux Resource Description Traps logs Indicates information, warnings, and errors related to the Traps service. Traps logs are ...
Troubleshooting Resources for the Traps Agent for Mac
Troubleshooting Resources for the Traps Agent for Mac Resource Description Traps Console log Indicates information, warnings, and errors related to the Traps console. The Console ...
Why can’t I install Traps?
Why can’t I install Traps? Symptom Traps Setup reports the following error: Service “Traps” (CyveraService) failed to start. Verify that you have sufficient privileges. Possible ...
Traps Troubleshooting Resources
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Traps Agent 4.2 for Windows
To uninstall, use, and upgrade the Traps agent 4.2 on Windows endpoints, see the references in this topic. ...
Install the Traps Agent for Windows
Use the following workflows to install the Traps agent 4.2 on Windows endpoints. This topic provides options to use the MSI, Msiexec, and how to ...
Traps Installation Options
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Traps Agent 4.2 for Mac
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Traps Agent 4.2 for Linux
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