What Logic Does the Agent Use When Selecting an ESM Server?

At regular heartbeat intervals, the Traps agent receives a list of all known ESM Servers. To evaluate the ESM Server to which the agent will connect, Traps considers the priority and TTL (in terms of number of hops) for each server. Traps prioritizes the list of ESM Servers by internal IP address (priority 1), external IP address (priority 2), followed by the ESM Server specified during the agent installation (priority 3). For example, consider the following scenario with four ESM Servers:
ESM Server
Internal Address TTL
External Address TTL
D (default install)
After evaluating the TTL value for each ESM Server, Traps builds an ordered list:
Priority=1, TTL=1, Latency=10.00ms, Address=https://esmserverB.example.com:2125/
Priority=1, TTL=2, Latency=20.00ms, Address=https://esmserverA.example.com:2125/
Priority=1, TTL=2, Latency=20.00ms, Address=https://esmserverC.example.com:2125/
Priority=2, TTL=3, Latency=30.00ms, Address=
Priority=2, TTL=4, Latency=40.00ms, Address=
Priority=2, TTL=5, Latency=50.00ms, Address=
Priority=3, TTL=2, Latency=20.00ms, Address=https://esmserverD.example.com:2125/
In this example, ESM Server B has the lowest TTL value (fewest number of hops) and highest priority. If Traps cannot establish a connection to ESM Server B—the preferred ESM Server—it moves on down the list until it is able to successfully establish an ESM Server connection.
In the event of a tie—where two ESM Servers have the same priority and the same TTL value—the Traps agent selects a server at random.
If no ESM Servers are reachable (the ESM Server list is empty), the agent status changes to No Connection. After a period of inactivity, the agent tries to connect again (by default once every minute or as specified in an Agent Settings communication rule). The Traps agent also periodically verifies the integrity of the ESM Server list (by default once every hour or as specified in an Agent Settings communication rule). The Traps agent can also immediately validate the list of ESM Servers when any of the following occur:
  • The network address of the endpoint changes
  • The endpoint resumes or restarts
  • The IP address for an ESM Server changes
  • A manual
    Check-In Now
    is initiated from the Traps console
  • A communication request from the agent to the server times out or fails
    If you remove or temporarily disable an ESM Server, the ESM Console removes the ESM Server from the list of available ESM Servers and pushes it to Traps agents at the next heartbeat. However, if you specified the (now disabled) ESM Server during the Traps installation, those agents retain the (priority 3) ESM Server in the list of available ESM Servers to which they can connect.

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