Define Heartbeat Settings Between the Agent and the ESM Server

During the heartbeat communication, the Traps agent requests the current security policy and sends a response to the Endpoint Security Manager to report the status of the endpoint. The frequency at which the Traps agent sends heartbeat messages to the ESM Server is called the heartbeat cycle. The optimal frequency is determined according to the number of endpoints in the organization and the typical network load.
Traps also reports changes in service, including start, stop, and crash events and new processes discovered on the endpoint. The frequency at which the Traps agent sends report notifications is called the reports interval.
  1. Create a new agent settings rule.
    Select SettingsAgentSettings and then Add a new rule.
  2. Define the frequency of heartbeat messages and/or report notifications.
    Select Heartbeat Settings and then configure either or both of the following settings:
    • Set distinct heartbeat cycle—Modify the frequency (in minutes) at which Traps sends heartbeat messages to the ESM Server. Range is 0-144,000; Default is 60.
    • Set send reports interval—Modify the frequency (in minutes) at which the Traps agent sends report notifications, including changes in service, crash events, and new processes. Range is 0-144,000; Default is 480 (8 hours).
  3. (Optional) Add Conditions to the rule. By default, a new rule does not contain any conditions.
    To specify a condition, select the Conditions tab, select the condition in the Conditions list, and then Add it to the Selected Conditions list. Repeat this step to add more conditions, as needed. You can also define new Conditions.
  4. (Optional) Define the Target Objects to which to apply the rule.
    To define a smaller subset of target objects, select the Objects tab, and then enter one or more AD Users, AD Computers, AD Groups, AD Organizational Unit, Existing Endpoints, or Existing Groups in the Include or Exclude areas. The Endpoint Security Manager queries Active Directory to verify the users, computers, groups, or organizational units. The ESM Console also offers autocompletion as you type for existing endpoints and existing virtual groups.
  5. (Optional) Review the rule name and description. The ESM Console automatically generates the rule name and description based on the rule details but permits you to change these fields, if needed.
    To override the autogenerated name, select the Name tab, clear the Activate automatic description option, and then enter a rule name and description of your choice.
  6. Save the agent settings rule.
    Do either of the following:
    • Save the rule without activating it. This option is only available for inactive, cloned, or new rules. When you are ready to activate the rule, select the rule from the SettingsAgentSettings page and then click Activate.
    • Apply the rule to activate it immediately.
    After saving or applying a rule, you can return to the Settings page at any time to Delete or Deactivate the rule.

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