Traps Endpoint Security Manager Troubleshooting Resources

To troubleshoot the Traps Endpoint Security Manager (comprising an ESM Server, the ESM Console, and a database), use the following resources:
Resource
Description
ESM Resources
ESM Console
Web interface, which provides reports and logs. The information is useful for monitoring and filtering the logs to interpret unusual behavior on your network. After analyzing a security event, you can choose to create a custom rule for the endpoint or process.
ESM Server Debug Web log
Indicates information, warnings, and errors related to the Endpoint Security Manager. The DebugWeb log is located in the
%ProgramData%\Cyvera\Logs
folder of the ESM Server.
ESM Server log
Indicates information, warnings, and errors related to the Endpoint Database and ESM Server. The Server log is located in the
%ProgramData%\Cyvera\Logs
folder of the ESM Server.
ESM Tech Support file
On-demand aggregation of active ESM Console and ESM Server logs and settings to aid Technical Support in troubleshooting and diagnosing issues. For more information, see ESM Tech Support File.
Database (DB) Configuration Tool (dbconfig.exe)
Command-line interface that provides an alternative to managing basic server settings using the ESM Console. You can access the DB Configuration Tool using a Microsoft MS-DOS command prompt run as an administrator. For more information, see Database (DB) Configuration Tool.
Traps Resources
See the Traps Agent Administrator’s Guide for your Traps agent version (for example, Traps agent 4.2).

Related Documentation