Traps Setup reports the
following error: Service “Traps” (CyveraService) failed to start.
Verify that you have sufficient privileges.
You do not have administrative privileges
to start services on the endpoint.
each step in the following procedure, verify if you can install
Traps. If Traps still reports an error, proceed to each subsequent
step until the issue is resolved.
Verify that you have administrative rights on
Windows 7: Click
Manage User Accounts
. On the
users tab, verify that your username is in the Administrators group.
Windows 8: Click
Change User Accounts
that your account appears as an Administrator.
to the endpoint as a valid administrator.
The service log file contains information, warnings,
and errors related to the Traps service. To further troubleshoot
an issue related to the Traps service, open the C:\ProgramData\Cyvera\Logs\Service.log
file in a text editor and review any errors in the log file that
occurred at the time of the event.
By default, the ProgramData folder may be hidden.
To view the folder in Windows Explorer, select
Folder and Search Options
Show hidden files and folders
If the problems persists, contact Palo Alto Networks