Traps™ installation log
Specifies any errors encountered during installation of Traps components. Use this log file when you need to troubleshoot installation issues. On Windows endpoints, the installer stores the log files in the
Traps service log
Indicates information, warnings, and errors related to the Traps service. The Service log is located in the following folder on the endpoint:
Traps console log
Indicates information, warnings, and errors related to the Traps console. The Console log is located in the following folder on the endpoint:
Supervisor Command Line Tool (cytool.exe)
Unknown files for analysis
Traps stores unknown files to send to the Traps management service in the
C:\ProgramData\Cyvera\Tempfolder. After the Traps management service submits a file to WildFire®, the Traps agent deletes the file from the Temp folder.
In some cases, third-party Antivirus (AV) applications raise an alert for this folder. If this occurs, we recommend that you whitelist this folder in the third-party AV application.