When you first install the
Traps agent, the Traps management service can take up to one hour
to display the associated content and agent version. As a result,
the Dashboard can misreport the content version as outdated.
When device details such as
username, user domain, and hostname change on an endpoint, the Traps
management service can take up to five minutes to display the updated
details after the endpoint restarts.
When a remote user logs into a Remote Desktop
Server, the Traps does not capture the name of the remote user.
As a result, when a security event occurs, the user is identified
in logs as undefined.
When you configure a hash exception for
a file that local analysis reported as malware, the Traps agent
overrides the WildFire verdict of Unknown with Benign in the local
cache instead of waiting for the official WildFire verdict.