About Traps Licenses

Before you can start using Traps management service to protect your endpoints, you must activate Traps management service and any additional services you purchased. Each Traps management service license enables protection for a maximum number of endpoints and defines the length of time for which protection is enabled.

License Allocation

The Traps management service manages licensing for all endpoints in your organization. Each time you install a new Traps agent on an endpoint, the Traps agent registers with Traps management service to obtain a license. In the case of non-persistent VDI, the Traps agent registers with Traps management service as soon as the user logs in to the endpoint.
Traps management service issues licenses until you exhaust the number of license seats available. Traps management service also enforces a license cleanup policy to automatically return unused licenses to the pool of available licenses. The time at which a license returns to the license pool depends on the type of endpoint:
Endpoint TypeLicense ReturnInactive Endpoint Removal from Traps Management Service
Standard
  • The Traps agent is uninstalled.
  • The Traps agent is disconnected from Traps management service for more than 90 days.
  • You manually Delete an Endpoint.
1 year
(Non-Persistent) VDI
  • The Traps agent is uninstalled.
  • The Traps agent is disconnected from Traps management service for more than 90 minutes.
  • The user logs off or ends the session.
90 minutes
Temporary Session
  • The Traps agent is uninstalled.
  • The Traps agent is disconnected from Traps management service for more than 90 minutes.
  • You manually Delete an Endpoint.
90 minutes
Mobile Devices
  • The Traps app is uninstalled.
  • The Traps app is disconnected from Traps management service for more than 7 days.
  • You manually Delete an Endpoint.
90 days
If after a license is revoked (either manually or automatically) the agent connects to Traps management service, the agent is treated as an unlicensed agent until a license is available.
It can take up to an hour for Traps management service to display revived endpoints.
If you exceed the number of available licenses available, the Traps agents that cannot obtain a license will remain unlicensed and unprotected until you either free up license seats or purchase additional licenses.
If you later free up additional seats, the Traps agent can take up to an hour to obtain a valid license.

License Expiration

After your Traps management service license expires, Traps management service allows access to your tenant for an additional grace period of 14 days. After the 14-day grace period, Traps management service disables access until you renew the license.
During the expiration period, Traps management service retains data in the Cortex Data Lake according to your Cortex Data Lake data retention policy and licensing. The Traps console also displays an Unlicensed status and disables protection.

License Monitoring

As new Traps agents register with Traps management service, the dashboard updates the LICENSE area to reflect the current license usage. Traps management service also logs events when the number of licenses near the maximum capacity available and when the license nears the expiration date. Monitoring license events can help you decide when to purchase additional licenses to ensure uninterrupted protection of your endpoints.

Related Documentation