From the details view of an endpoint, you
can initiate a request to retrieve all logs from an endpoint. You
can then download and send the logs to Technical Support. Each time
you generate a new file, Traps management service logs the event.
You can also retrieve logs associated with a specific security event
From Traps management service, select
If needed, filter the list of endpoints.
To reduce the number of results, use
the endpoint name search and filters from the
at the top of the page.
Select the name of the endpoint to view additional information.
Retrieve Tech Support File
prompt the Traps agent to package all available logs and send them
to Traps management service.
When the Tech Support File is ready, you can download
it from the Tech Support File area in the endpoint details view.
This view displays only the last file retrieved from the endpoint. To
see the status and history of all files received from the endpoint,