View Details About an Endpoint

After the Traps agent registers with the Traps management service, you can view details about the endpoint, such as the Traps version and status.
  1. From Traps management service, click Endpoints.
  2. Select the row for the endpoint to view additional information.
    Traps management service displays the following endpoint information:
    • Endpoint:
      • ENDPOINT NAME—Hostname of the endpoint. To assign an alias to represent the endpoint in Traps management service and in search, edit ( edit-icon-security-event.png ) the hostname, enter the alias, and then save ( save-rule-icon.png ) your changes. The alias can contain any of the following characters: a-Z, 0-9, !@#$%^&()-'{}~_.
        endpoint-alias.png
        For non-standard endpoints, Traps management service also displays an icon and label to the left of the hostname to indicate the endpoint type: VDI or TS for temporary sessions.
      • OS NAME—Name of the operating system and architecture version.
      • STATUS—Registration status of the endpoint:
        • Active—The Traps agent has checked in within the defined activity window: within 7 days for standard endpoints, within 90 minutes for VDI and temporary sessions, and within 3 days for Android endpoints.
        • Inactive—The Traps agent has not checked in within the defined inactivity window: within 7 days for standard endpoints, within 90 minutes for VDI and temporary sessions, and within 3 days for Android endpoints.
        • Zombie—The Traps agent has not checked in within the defined inactivity window: within 90 days for standard endpoints and within 7 days for Android endpoints.
          Traps management service automatically enforces a cleanup policy to remove inactive Traps agents. The period of time at which Traps management service removes an endpoint depends on the endpoint type. For more information, see About Traps Licenses.
        • Unauthorized—The Traps agent failed to authenticate or encountered an issue.
        • Unlicensed—The license was revoked from the Traps agent.
        • Agent Incompatible—The Traps agent is incompatible with the environment and cannot recover.
        • OS Incompatible—The Traps agent is incompatible with the operating system.
        • Isolated—The endpoint has been isolated from the network with communication permitted to only Traps management service and to any whitelisted IP addresses and processes.
      • MODEL (Android only)—Endpoint model.
      • USER—User that was last logged into the endpoint. On Android endpoints, Traps obtains the user from the email prefix specified during Traps activation.
      • DOMAIN—Domain or workgroup to which the endpoint belongs, if applicable.
      • OS VERSION—Operating system version number.
      • MEMBER OF—Endpoint Groups for which the endpoint is a member, if applicable. See Define Endpoint Groups.
      To refresh the Endpoint details, click the refresh icon to the right of the Endpoint area.
    • Communication & Network:
      • LAST SEEN—Date and time of the last change in an agent's status. This can occur when Traps management service receives a periodic status report from the agent (once per hour), a user performed a manual Check In, or a security event occurred.
        Changes to the agent status can take up to ten minutes to display on the Traps management service.
      • IP—Last known IPv4 or IPv6 address of the endpoint.
    • Traps:
      • TRAPS VERSION—Version number of the Traps agent installed on the endpoint.
      • CONTENT VERSION—Content update version used with the Traps agent.

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