Manage Traps Installation Packages

Create, download, view details about, or delete the installation packages for the Traps agent.
To ensure that your endpoints remain secure, you must download the Traps software and install it on your endpoints. From Traps management service, you can manage multiple installation packages for different Traps versions and operating systems.
To create an installation package or manage policy after February 26, 2019, you must first change the default uninstall password to a new password which meets Traps management service security standards. You must do this even if you previously set a password. After you set an uninstall password, you will not receive additional notifications. To later change the uninstall password, create an Agent Settings Profile that you can assign to a policy rule.
After you create an installation package, you can then install it directly on an endpoint or you can use a software deployment tool of your choice to distribute the software to multiple endpoints. To install Traps, you must use a valid installation package that exists on Traps management service. If you delete an installation package, any agents installed from this package are not able to register to Traps management service.

Create an Installation Package

To create a new installation package:
  1. From Traps management service, select Agent Installations.
    If your tenant was created after June 2018, Traps management service prompts you to define an uninstall password before you can create an installation package.
  2. Create a new installation package.
    tms-agent-installations-create.png
  3. Enter a unique Name and a Description to identify the installation package.
    The package Name can contain letters, numbers, or spaces and must be no more than 32 characters.
  4. Select the Package Type.
  5. Select the Platform for which you want to create the installation package.
  6. (Windows, macOS, and Linux only) Select the Agent Version for the package.
  7. Click Save.
    Traps management service prepares your installation package and makes it available on the Agent Installations page. For Android endpoints, Traps management service creates a tenant-specific download link which you can distribute to Android endpoints.
    You cannot upgrade from the Traps for Android Beta to this version. If you participated in the Traps for Android Beta, you must uninstall the Beta version and install the new version.
  8. Next steps:

View Details About an Installation Package

From Traps management service, you can create installation packages for Windows, Mac, Linux, and Android endpoints. To help you manage installation packages for different agent versions and operating systems, Traps management service displays the available packages on a single page and displays the total number of installation packages including the number of outdated packages. For each installation package, Traps management service also provides a summary that includes the following details:
  • Agent version. Outdated packages are highlighted in orange.
  • Date and time the package was created.
  • Administrator who created the package.
  1. From Traps management service, select Agent Installations.
    tms-agent-installations.png
  2. Locate and view details about the installation package.
  3. Next steps:

Remove or Hide an Installation Package

If an installation package is no longer required, you can delete it from Traps management service. Removing an installation package does not uninstall the Traps software from any endpoints. However, if you install Traps from a package after you delete it, Traps management service denies the registration request leaving the Traps agent in an unprotected state. If this is undesirable, you can instead hide the installation package from the main view of available agent installation packages on Traps management service. Hiding a package can be useful to filter earlier or less relevant versions from the main view.
  1. From Traps management service, select Agent Installations.
  2. Hover over the installation package and select the desired action to either delete or hide the package.
    tms-agent-installations-delete-or-hide.png
  3. Confirm you want to perform the selected action.
    Depending on your selection, Traps management service removes the installation package so that you cannot download or use it to install Traps on additional endpoints or moves the installation package to a secondary page of hidden installation packages. To return a hidden package back to the main view, hover over the package and select the action to unhide the package.

Related Documentation