Traps Management Service Known Issues

Known issues with the Traps management service.
The following table includes known issues in the Traps management service.
Issue ID
Description
APPORTAL-1649The Super Admin role—which was deprecated as part of the migration of roles to Cortex hub—is still configurable from Cortex hub.
Workaround: Do not use the deprecated Super User role. Instead use one of the supported administrative roles.
AP-8718
Addressed in the Traps management service April release.
When you save a new endpoint group, the Endpoint Groups page may not display the group on the first page of results. This is because the groups are listed alphabetically by default.
AP-8601
Addressed in the Traps management service April release.
When you create a hash exception for a file which is pending quarantine, the Traps management service does not display a popup to confirm the restoration of the quarantined file.
AP-8592
Addressed in the Traps management service April release.
When you quarantine a file with an unknown verdict from a security event, the Traps management service permits you to restore the file when the WildFire verdict later changes to Malware.
AP-7617
Addressed in the Traps management service April release.
If you create a hash exception based on a security event where a file was not successfully quarantined, but the file was successfully quarantined on other endpoints, the Traps management service does not identify the files that were successfully quarantined as eligible for restoration.
Workaround: Create the hash exception on events for which the file was successfully quarantined.
AP-7594
Addressed in the Traps management service April release.
For Restore Quarantined File events, the Actions Tracker summary table can display a higher number of results and target endpoints than the details view for the same event. This occurs after you restore a file which was previously restored or restore a file on endpoints which did not receive a hash exception before the file was quarantined.
AP-5379
When the Traps agent cannot retrieve the FQDN of the user domain, the Traps agent cannot receive policies that apply to Active Directory objects, thus introducing the potential for the local endpoint policy to become outdated.
AP-5950
The Traps management service limits bulk operations such as upgrading a large number of agents to 1,000 operations per request.
Workaround: Divide large operations into smaller batches of 200 or fewer requests.
AP-4817
When editing or creating a policy rule that applies to endpoints of Type: AD OU (Active Directory organizational units), specifying a wildcard in the middle of a search term causes the Traps management service to display inconsistent results.
Workaround: Specify the search term without wildcards in the middle of search terms when filtering the endpoint Type by AD OU. If necessary, you can use wildcards at the beginning or end of your search term. Or, to use wildcards in the middle of a search term, remove the Type filter to apply to all endpoints.
AP-4082
After the PingID session expires, there is no option to resubmit credentials to log back in to the Traps management service. As a result, you must close and open a new browser to log back in to the Traps management service.

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