Learn about the options on license renewal: renew, forfeit,
or opt for a basic bundle.
When your VM-Series firewall bundle licenses
are due for renewal, you can log in to the Palo Alto Networks Customer
Support Portal and adjust the license quantity to meet your deployment
needs. At renewal, you can review your usage trends and based your
future needs, pick from the following options:
can opt to renew all licenses as is, or to increase or decrease
the licensed quantity. If you decrease the number of licenses you need,
you must opt to get a basic bundle for the firewalls you are not
renewing, otherwise you will forfeit the portion that you do not
renew. If you increase the license quantity, the addition is added
to your existing auth code.
Change to Basic Bundle
—If you have a
VM-Series bundle 1 or a bundle 2 license that includes subscriptions,
you can change to a basic bundle that includes a perpetual capacity
license and support entitlement. When you switch to the basic bundle,
you retain the VM-Series firewall model that you had previously purchased.
All firewalls that are currently deployed and are associated with
the existing auth code will continue to function, and the support
entitlement will have a new expiration date. For any unprovisioned
firewalls, you’ll receive a new auth code that you can use to deploy
—Relinquish the licenses that
you no longer need. If you have deployed the firewalls that you
don't want to renew, you need to select the serial number of the
instances for which you want to discontinue renewals. You can continue
to use these firewall instances with the software and content versions
that are currently installed, but your subscriptions and support
entitlements are no longer valid. And to forfeit the license of
VM-Series firewalls that you have not provisioned, just select the
quantity that you want to forfeit.
option displays for auth
codes that are eligible for renewal.
link to select
the serial numbers to
to Basic Bundle
If you have provisioned the firewall, select the appropriate
option in the row that corresponds to the Serial Number. If you
have unprovisioned instances of the firewall, select the quantity
for each renewal option you choose under
VM Renewal Settings
You will receive an onscreen confirmation that your changes
are submitted for processing. After submitting your changes, if
you select Renew again, you can view the status of your request
against each serial number. If renewal processing has started, and
you need to make additional revisions, you will be unable to save
changes. For assistance, you can contact the renewals team at firstname.lastname@example.org.