Add End-Customer Information for a Registered VM-Series Firewall (Customer Support Portal)

Complete the following procedure to add end-customer information for a registered firewall through the Customer Support Portal.
  1. Log in to the Palo Alto Networks Customer Support website with your account credentials.
  2. Select CSSPProvisioned Devices.
  3. Select the Serial Number and click Add End User Info.
    Cssp_registerVM_end_user_info.png
  4. Enter the Account Information for the customer as follows.
    • Customer Reference Id: Required
    • Company Name: Required
    • DNB #: Data Universal Numbering System (D-U-N-S) number
    • Contact Email: Required, end-user email address
    • Contact Phone Number: End-user phone number
    • Address: Required, end-user address
    • Country: Required, ISO 2-letter country code
    • City: Required, end-user city name
    • Region/State: Required; for the United States and Canada, you must enter an ISO 2-letter subdivision code; for all other countries, any text string is valid
    • Postal Code: Required, end-user postal code
    • Company Website: End-user website URL
    • Industry: End-user industry type, such as networking or consultancy
    Click Submit to save the details.
    CSSP_registerVM_account_information.png
    After you add account information, you can find all firewalls registered to a customer. In Search Existing End User, enter the customer ID or customer name and click Search to find all firewalls provisioned for the customer.

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