Add End-Customer Information for a Registered VM-Series Firewall (Customer Support Portal)

Complete the following procedure to add end-customer information for a registered firewall through the Customer Support Portal.
  1. Log in to the Palo Alto Networks Customer Support website with your account credentials.
  2. Select
    CSSP
    Provisioned Devices
    .
  3. Select the
    Serial Number
    and click
    Add End User Info
    .
    Cssp_registerVM_end_user_info.png
  4. Enter the
    Account Information
    for the customer as follows.
    • Customer Reference Id:
      Required
    • Company Name:
      Required
    • DNB #: Data Universal Numbering System (D-U-N-S) number
    • Contact Email:
      Required
      , end-user email address
    • Contact Phone Number: End-user phone number
    • Address:
      Required
      , end-user address
    • Country:
      Required
      , ISO 2-letter country code
    • City:
      Required
      , end-user city name
    • Region/State:
      Required
      ; for the United States and Canada, you must enter an ISO 2-letter subdivision code; for all other countries, any text string is valid
    • Postal Code:
      Required
      , end-user postal code
    • Company Website: End-user website URL
    • Industry: End-user industry type, such as networking or consultancy
    Click
    Submit
    to save the details.
    CSSP_registerVM_account_information.png
    After you add account information, you can find all firewalls registered to a customer. In
    Search Existing End User
    , enter the customer ID or customer name and click
    Search
    to find all firewalls provisioned for the customer.

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