Prisma SD-WAN generates alerts and incidents when the system reaches system-defined or customer-defined thresholds or there is a fault in the system. Use the Incidents and Alerts to troubleshoot the system.An alert may or may not be an indication of a fault in the network. An alert is raised when the system reaches system-defined or customer-defined thresholds.

Prisma SD-WAN now supports clickable impacted objects to help navigate to the appropriate impacted incident name, enhancing the incident's debuggability. Filter and sort alerts and incidents based on the following criteria. You can now select more than one incident for bulk acknowledgement or unacknowledgement.

You Acknowledge only unresolved incidents. Acknowledging an incident enables you to display and focus on incidents that require attention. You can select one or more incidents (bulk acknowledge) for Acknowledge.

You Unacknowledge only acknowledged incidents. You can select one or more incidents for Unacknowledge.