If you currently use Strata Logging Service licenses with predefined, sized storage, you can now gain greater flexibility in managing long-term data retention and storage limits. Starting from March 2025, Palo Alto Networks is simplifying this process by automatically migrating all existing Strata Logging Service licenses to a new model.

This new license model provides unlimited storage and a guaranteed one year log retention period. The migration preserves your existing entitlements while enabling you to take advantage of these updated capabilities like expanded log retention.

The automatic migration occurs at the Customer Support Portal account level, with different paths based on your current End-Of-Sale (EoS) licensed products. You will receive a notification before and after the migration is complete for your tenants. If you are already using our new Strata Logging Service licensing model, there is no change for you.