IT administrators and support teams often face challenges with limited visibility into endpoints, making it difficult to troubleshoot any access issues that arise from agent rollouts, upgrades, configuration changes, or changes to the endpoint environment. Prisma Access Agent addresses these challenges by collecting endpoint insights data that provides comprehensive endpoint visibility and troubleshooting data collection capabilities.

Prisma Access Agent simplifies troubleshooting endpoint access issues by automatically collecting diagnostic data. Understanding the endpoint insights can help you reduce the mean time to resolve (MTTR) issues by minimizing the need for human involvement when troubleshooting endpoint issues. Prisma Access Agent collects comprehensive data on the endpoint state and health, agent deployment and performance, and troubleshooting data periodically or based on critical triggers. This streamlines the process to collect and access the data necessary for troubleshooting endpoint issues, reducing downtime, and improving the overall reliability of Prisma Access Agent deployments.

Endpoint insights assist in troubleshooting various use cases, such as interoperability conflicts with third-party software, OS compatibility issues, and agent performance problems by collecting detailed information about the endpoints such as installed applications, agent details, and performance and troubleshooting data.