Mobile users often struggle to connect securely when working from locations with captive portals, such as hotels, cafes, and airports. These captive portals require authentication before allowing internet access. Prisma Access Agent automatically detects when a user has connected to a network with a captive portal and opens the captive portal authentication page in its embedded browser, enabling users to authenticate without bypassing security policies. This approach enhances security by containing the captive portal interaction within the controlled environment of the embedded browser, mitigating risks associated with external browser use.

By using captive portal support with Prisma Access Agent's embedded browser functionality, you ensure that your mobile workforce maintains secure access to corporate resources across diverse network environments. It prevents scenarios where employees are unable to access the internet or corporate resources due to undetected captive portals, while also addressing security concerns related to captive portal interactions. This solution significantly reduces connectivity-related support tickets, improves overall user productivity, and provides an integrated, secure experience for your remote and traveling employees while maintaining the stringent security standards your organization requires.