Upgrade a WildFire Appliance

If you’re setting up a WildFire appliance for the first time, start by configuring the WildFire appliance.
Temporarily suspend sample analysis.
Stop firewalls from forwarding any new samples to the WildFire appliance.
Log in to the firewall web interface.
Select
Device
Setup
WildFire
and edit
General Settings
.
Clear the
WildFire Private Cloud
field.
Click
OK
and
Commit
.
Confirm that analysis for samples the firewalls already submitted to the appliance is complete:
admin@WF-500> 
show
wildfire latest samples
If you do not want to wait for the WildFire appliance to finish analyzing recently-submitted samples, you can continue to the next step. However, consider that the WildFire appliance then drops pending samples from the analysis queue.
Install the latest WildFire appliance content update.
These updates equip the appliance with the latest threat information to accurately detect malware.
admin@WF-500> 
request
wf-content upgrade install version latest
If you do not have direct connectivity to the Palo Alto Networks Update Server, you can download and Install WildFire Content Updates from an SCP-Enabled Server.
Download the PAN-OS 10.0 software version to the WildFire appliance.
You cannot skip any major release versions when upgrading the WildFire appliance. For example, if you want to upgrade from PAN-OS 6.1 to PAN-OS 7.1, you must first download and install PAN-OS 7.0.
The examples in this procedure demonstrate how to upgrade to PAN-OS 10.0. Replace 10.0 with the appropriate target release for your upgrade.
Download the 10.0 software version:
Direct Internet Connectivity:

admin@WF-500>
request system software download version 10.0

To check the status of the download, use the following command:

admin@WF-500>
show jobs all

Without Internet Connectivity:

Navigate to the Palo Alto Networks Support site and in the Tools section, click on

Software Updates

.

Download the WildFire appliance software image file to be installed to a computer running SCP server software.

Import the software image from the SCP server:

admin@WF-500>
scp import software from <username@ip_address>/<folder_name>/<imagefile_name>

For example:

admin@WF-500> scp import software
from user1@10.0.3.4:/tmp/WildFire_m-10.0.0

To check the status of the download, use the following command:

admin@WF-500>
show jobs all
Confirm that all services are running.
admin@WF-500> 
show
system software status
Install the 10.0 software version.
admin@WF-500> 
request
system software install version 10.0.0
Complete the software upgrade.
Confirm that the upgrade is complete. Run the following command and look for the job type
Install
and status
FIN
:
admin@WF-500> 
show
jobs all 
Enqueued  Dequeued ID Type  Status Result Completed 
--------------------------------------------------- 
02:42:36  02:42:36  5 
Install 
FIN     OK    02:43:02 
Restart the appliance:
admin@WF-500> 
request
restart system
The upgrade process could take 10 minutes or over an hour, depending on the number of samples stored on the WildFire appliance.
Check that the WildFire appliance is ready to resume sample analysis.
Verify that the

sw-version

field shows 10.0:

admin@WF-500> 
show
system info | match sw-version

Confirm that all processes are running:

admin@WF-500> 
show
system software status

Confirm that the auto-commit (

AutoCom

) job is complete:

admin@WF-500> 
show
jobs all
(
Optional
) Enable the VM image the WildFire appliance uses to perform analysis. Each available VM image represents a single operating system, and supports several different analysis environments based on that operating system.
If your network environment has a mix of Windows 7 32-bit and Windows 7 64-bit systems, it is recommended that you choose the Windows 7 64-bit image, so WildFire will analyze both 32-bit and 64-bit PE files.
View the active virtual machine image by running the following command and refer to the

SelectedVM field

:

admin@WF-500> 
show
wildfire status

View a list of available virtual machines images:

admin@WF-500> 
show
wildfire vm-images

The following output shows that

vm-5

is the Windows 7 64-bit image:

vm-5 Windows 7 64bit, Adobe Reader 11, Flash 11, Office 2010. Support PE, PDF, Office 2010 and earlier 

Set the image to be used for analysis:

admin@WF-500# 
set
deviceconfig setting wildfire active-vm 
<vm-image-number>

For example, to use vm-5, run the following command:

admin@WF-500# 
set
deviceconfig setting wildfire active-vm vm-5

And commit the configuration:

admin@WF-500# 
commit
Next steps:
(
Optional
) Upgrade firewalls to PAN-OS 10.0. See the firewall upgrade instructions included in the PAN-OS 10.0 New Features Guide. Firewalls running release versions earlier than PAN-OS 10.0. can still continue to forward samples to a WildFire appliance running 10.0.
(
Troubleshooting
) If you notice data migration issues or an error following the upgrade, restart the WildFire appliance to restart the upgrade process—restarting the WildFire appliance will not cause data to be lost.