WildFire portal accounts are created by a
super user (the registered owner of a Palo Alto Networks device)
to give additional users the ability to log in to the WildFire cloud
and view device data for which they are granted access by the super
user. A WildFire user can be a user associated with an existing
Palo Alto Networks account or a user not associated with a Palo
Alto Networks support account, to whom you can allow access to just
the WildFire public clouds and a specific set of firewall data.
Select the account for which you want to add users
who can access the WildFire portal.
WildFire portal users can view data for all firewalls associated
with the support account.
Enter the email address for the user you would like
The only restriction when adding a user is that the
email address cannot be from a free web-based email account (such
as Gmail, Hotmail, and Yahoo). If an email address is entered for
a domain that is not supported, a pop-up warning is displayed.
Assign firewalls to the new user account and access the
Select the firewall(s) by serial number for which you want
to grant access and fill out the optional account details.
with an existing support account will receive an email with a list
of the firewalls that are now available for WildFire report viewing.
If the user does not have a support account, the portal sends an
email with instructions on how to access the portal and how to set
a new password.
The new user can now log in to the WildFire cloud and view WildFire reports for
the firewalls to which they have been granted access. Users can
also configure automatic email alerts for these devices in order
to receive alerts on files analyzed. They can choose to receive
reports on malicious and/or benign files.