Add WildFire Portal Users

WildFire portal accounts are created by a super user (the registered owner of a Palo Alto Networks device) to give additional users the ability to log in to the WildFire cloud and view device data for which they are granted access by the super user. A WildFire user can be a user associated with an existing Palo Alto Networks account or a user not associated with a Palo Alto Networks support account, to whom you can allow access to just the WildFire public clouds and a specific set of firewall data.
  1. Select the account for which you want to add users who can access the WildFire portal.
    WildFire portal users can view data for all firewalls associated with the support account.
    1. Log in to the Palo Alto Networks Support Portal.
    2. Under Manage Account, click on Users and Accounts.
    3. Select an existing account or sub-account.
  2. Add a WildFire user.
    1. Click Add WildFire User.
    2. Enter the email address for the user you would like to add.
      The only restriction when adding a user is that the email address cannot be from a free web-based email account (such as Gmail, Hotmail, and Yahoo). If an email address is entered for a domain that is not supported, a pop-up warning is displayed.
  3. Assign firewalls to the new user account and access the WildFire cloud.
    Select the firewall(s) by serial number for which you want to grant access and fill out the optional account details.
    Users with an existing support account will receive an email with a list of the firewalls that are now available for WildFire report viewing. If the user does not have a support account, the portal sends an email with instructions on how to access the portal and how to set a new password.
    The new user can now log in to the WildFire cloud and view WildFire reports for the firewalls to which they have been granted access. Users can also configure automatic email alerts for these devices in order to receive alerts on files analyzed. They can choose to receive reports on malicious and/or benign files.

Related Documentation